CSR/Appointment Setter/Sales Agent/Cold Caller

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

High school diploma

Last Active

February 6th, 2025 (today)

Member Since

September 24th, 2021

Profile Description

I am writing to express my strong interest in your company's Virtual Assistant position. 

With a background as a Sales Representative/Cold Caller and Customer Service Representative and Onboarding Specialist, along with my extensive experience in managing customer interactions and optimizing operational efficiency, I believe I possess the skills and dedication necessary for success in this role.

As a Sales Agent in Online Education Limited (cryptocurrency courses) specializing in email and social media management, I responded to customer inquiries, particularly those related to sales, by providing prompt and professional communication to address their needs effectively. I monitored client social media accounts, carefully reviewing and moderating comments to uphold brand reputation and engagement standards. Additionally, I maintained accurate records of customer interactions, including subscription statuses and other relevant details, to support informed decision-making and ensure efficient follow-ups.

As a sales agent at Bruntwork, I played a key role in driving the company's revenue by engaging with customers to promote our products and services. My primary responsibility was to contact potential clients, assist them in scheduling trial classes, and guide them through the process, ultimately converting these trials into full purchases of our classes or services.

In my previous role as a Sales Representative/Cold Caller/Onboarding Specialist at BloomVoice, I played a crucial role in verifying documents before deploying customers to the website. My responsibilities also included creating listings of rental storage spaces using the internal admin tool and assisting customers through various channels such as phone, email, and tickets. Cold calling and qualifying potential customers for rental spaces were integral components of my responsibilities, highlighting my ability to effectively communicate and engage with customers.

Moreover, as a Customer Service Representative at DoorDash, I demonstrated my commitment to addressing customer service inquiries promptly and efficiently. I effectively handle customer inquiries via chat, email, and phone support, showcasing my versatility in communication channels. My responsibilities included contacting delivery drivers, processing payments, and detecting fraud, emphasizing my attention to detail and commitment to providing excellent service.

During my tenure at B&PO - We Connect Outsource as a Call Center Agent, I honed my skills in lead qualification, CRM data entry, and effective communication. I followed up with insurance companies to verify eligibility and ensured seamless communication with certified doctors for approval verification.

My comprehensive experience in customer service, coupled with my proficiency in using tools and internal admin tools, positions me as a strong candidate for this role. I am confident that my dedication to excellence, strong organizational skills, and ability to thrive in a fast-paced environment make me an ideal fit for the Appointment Setter position at your company.

Sincerely,