Technical / Customer Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Level

Last Active

November 27th, 2024 (today)

Member Since

September 23rd, 2021

Profile Description

1and1 Internet Upgrade to see actual infoc. / IONOS
October 2010 - April 29, 2022
Lahug, Cebu City (Philippines)

Subject Matter Expert  (Upgrade to see actual info account) - June 2017 - April 29, 2022
Responsible in filtering and escalation of cases. Given the advanced skills, this role involves proactively disseminating technical updates and procedural knowledge to the team. Continuously demonstrate pro-active effort towards improving customer
satisfaction and internal procedures.

Billling Support Representative (1and1 Account) - March 2015 - May 2017
Responsible in making outbound calls to customers and will have to make sure that
their financial information is updated. The position also involves obtaining confidential
information, providing assistance, and retaining customers.

Advanced Technical Support (1and1 Account) - October 2010 - April 2017
Deliver technical support and services via phone calls and email for 1&1 customers.
Troubleshoot, analyze and recommend solutions to customer issues and concerns.
Proactively inform and report support related issues to improve system performance.

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Calltek Center International, Inc.
March 2008 - April 2010
JY Square Mall, Salinas Drive,
Lahug, Cebu City 6000 (Philippines)

Technical Support Engineer
Deliver technical support and services via phone calls (inbound and outbound). Diagnose and resolve network related issues and ensure first contact resolution.

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Qualfon Upgrade to see actual infoc.
August 2007 - January 2008
Lahug, Cebu City (Philippines)

Technical Support Representative
Diagnose and troubleshoot technical issues relating to mobile phones (hardware or software fault) via phone Upgrade to see actual infovolves researching and analyzing of data.