I.T Helpdesk/Support

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (4 days ago)

Member Since

September 17th, 2021

Profile Description

SKILLS:
(A) Proficient in providing Level 1 Helpdesk support via phone, email, and remote assistance.(B) Expertise in troubleshooting hardware, software, and network issues related to Windows desktops, laptops, printers, and mobile devices.(C) Knowledge of standard helpdesk protocols and ticketing systems to ensure prompt and effective issue resolution.(D) Strong communication skills to interact with end-users.
WORK EXPERIENCE:

I.T SUPPORT(2018-January 2023)

(A) Provided onsite and remote IT support to a diverse user base of over 500 employees in a large Financing organization.(B) Resolved over 80% of issues within Service Level Agreement (SLA) timelines, resulting in high end-user satisfaction.(C) Maintained a knowledge base of frequently occurring issues and solutions, reducing resolution times by 30%.(D) Managed and tracked helpdesk tickets using a standard ticketing system, ensuring timely issue escalation and resolution.
Please feel free to visit my resume at this link for further reference.
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EDUCATION HISTORY:

A. BS in Computer Engineering
Saint Anthony's College
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B. Certificate in Teaching
University of Antique
2021