Customer Service Rockstar | Sales Quality Assurance

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

December 26th, 2024 (yesterday)

Member Since

September 7th, 2021

Profile Description

I possess a unique mix of experience, knowledge, and skills that can be an asset to your company.
 
Experience, skills, and abilities that I can offer your company include:

10 years of experience in customer service in one of the most
customer-centric online retail stores worldwide.

10 years of experience managing customer accounts using own CRM of Amazon.

8 years of Extensive experience in auditing calls and coaching agents to hit KPIs using CRM and CSM

1-year experience managing client accounts using Freshworks ( fresh sale CRM )

- 9 years of Extensive experience in auditing calls and coaching agents to hit KPIs 

- Experienced  QA for sales agents for Solar Company (
GreenWatt)

- Email Support for Customer Service in a Shopify Store ( EdgeEssentials) 

I am skilled at transforming customer feedback into actionable insights that drive
revenue, increase customer loyalty and improve processes.