IT Helpdesk

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

November 25th, 2024 (yesterday)

Member Since

November 23rd, 2014

Profile Description

Professional ExperienceCo-owner - MQT Skincare Products (2019 – Present / Part-time)- Manage customer inquiries, providing prompt and effective resolutions to ensure high levelsof customer satisfaction.- Oversee the end-to-end fulfillment process, including order processing, packaging, andshipping.- Implement and manage inventory control systems to track stock levels, forecast demand, andreduce inventory costs. Conduct regular audits to maintain inventory accuracy and optimizestock levels.- Design and layout product labels to comply with industry standards and regulations.Technical Support Agent/Helpdesk – Appen Butlerhill (Upgrade to see actual info)- Performed proactive monitoring, triaging of tickets submitted by consultants.- Provided optimization and repair of the Windows operating system and the Internet browser.- Supported users with their technical questions relating to Email and SharePoint accountissues.- Performed given task by Project Managers for the organization of Distribution Lists and SitePermissions.- Provided assistance with password resets and handled email setup.- Assisted in creating or modifying users in SharePoint Site.- Performed accurate documentation for submitting a bug report to the client and properlycommunicate with the developer to fix the issue.Customer Service / VA – Wowzr UK and Australia (2014 – 2016)- Provide exceptional support to customers via email and live chat, addressing inquiries,resolving issues, and processing requests with a focus on eCommerce products and services.- Troubleshoot and resolve issues related to order processing, product information, returns, andrefunds, ensuring a smooth customer experience.- Collaborate with internal teams (manufacturer, logistics) to escalate and resolve complexissues, improving overall support efficiency.- Documented customer feedback and issues, contributing to continuous improvement of theeCommerce platform and support services.Technical Support Specialist/Helpdesk - Genpact Services LLC for Wells Fargo (Upgrade to see actual info)Assisted bank employees who encountered issues with their email and MS Outlook. This includesrebuilding their MS Outlook profile, reconnecting their network email and all other email relatedconcerns. Unlock and reset network system access for the users. Troubleshoot Blackberry activationand email setup. Providing follow up to ensure proper resolution and client satisfaction.Technical Support Specialist - Stream Global Solutions for DELL Computers (Upgrade to see actual info)- Provide first-line technical support for software and hardware issues.- Troubleshoot and diagnose issues related to [operating systems, network connectivity,software applications].- Assist customers via phone, email, and chat, ensuring timely and effective solutions to theirtechnical problems.- Document and track customer interactions and resolutions in the ticketing system,contributing to a knowledge base for future reference.- Collaborate with engineering and development teams to escalate and resolve complexissues.Technical Support Specialist - Sitel, Dell Computers (Upgrade to see actual info)Troubleshoot hardware and software problems on clients PC's and provided exceptional customersupport for retail customers. Performed system hardware upgrades and provided proper salespitching for possible parts sale or a new computer. Managed user data preservation and recovery.