Data-Driven Ops|Quality|Customer Success | Project Manager

Overview

Looking for part-time work (4 hours/day)

at $12.00/hour ($1,056.00/month)

Master's Degree - Ongoing

Last Active

November 4th, 2024 (3 days ago)

Member Since

November 22nd, 2014

Profile Description

I have over 15 years of experience in operations management, customer support, and project management, successfully managing cross-functional and dispersed teams, leveraging CRM tools, developing KPI targets, and leading the launch of new programs in a variety of industries.
In my role as Executive Assistant at a Seattle Painting Company, I excelled in managing day-to-day operations, expanding the company's online presence, and generating flash reports to forecast KPIs, which resulted in a YOY revenue increase inUpgrade to see actual info.
As a Quality Manager and Customer Service Administrator, I managed a team of quality analysts, leveraged CRM tools to drive impactful account management, intervened in an underperforming account, and developed KPI targets to drive strategic planning and operations for sales, marketing, and product teams.
I have experience overseeing the commercial and performance management of a Fortune 200 British telecommunications company as a Senior Operations Manager and launched a new account in call center operations, fostered a positive work environment, and delivered growth opportunities for the organization as an Operations Manager.
I hold a Bachelor of Science in Business Administration in Quality Management, a Master in Management in Major in Public Administration, and a Certification in Professional Education, along with a wide range of certifications in human resource management, web development, cybersecurity, software quality assurance, and project management.
I possess a broad range of skills, including policy analysis, teamwork, conflict resolution, problem-solving, quality management, data analysis, and leadership, along with proficiency in various tools such as Excel, HubSpot CRM, MySQL Workbench, and Trello.