I am an experienced Technical Writer with a strong background in documenting complex technical processes, user manuals, and system documentation across a diverse range of industries including healthcare, insurance, and software development. I have over 8 years of experience in technical writing, collaborating with cross-functional teams to produce clear, concise, and user-friendly documentation.
Currently working with Convey Health Solutions, I am responsible for creating and maintaining various technical documents such as product manuals, user guides, FAQs, and procedural documentation. I have a proven ability to work with subject matter experts (SMEs), ensuring all documentation is accurate, up-to-date, and in compliance with company standards. My expertise extends to the use of tools like Confluence, Jira, M365, and Windows OS to manage content and workflows effectively.
Previously, at AIA Philippines, I contributed to developing Confluence-based documentation and ensuring technical writing adherence to internal guidelines. I have extensive experience in converting complex technical data into digestible formats for diverse audiences. Additionally, I have worked on high-impact documentation projects in mobile ads and software development environments, producing comprehensive developer-centric documentation and system procedures.
In addition to my technical writing expertise, I possess a solid foundation in programming and software development, having worked as a web developer and programmer in previous roles. This background enables me to understand the intricacies of complex systems and write documentation that caters to both technical and non-technical users.
Core Competencies:
Technical Writing & Documentation
Software & Systems Documentation (User Guides, FAQs, Manuals)
Collaboration with SMEs and Cross-Functional Teams
Documentation Process Management & Standards
Tools: Confluence, Jira, M365, Visio, Doxygen
Writing & Editing for Technical Audiences
I am now seeking to bring my documentation expertise, collaborative skills, and technical knowledge to a new challenging role in a dynamic team.
Experience: 2 - 5 years
Experience: Over 5 years of experience in creating clear, concise, and user-friendly technical documentation across various industries, including healthcare, software development, and insurance. I have consistently produced user manuals, product documentation, procedural guides, and FAQs, ensuring accuracy and clarity for diverse audiences.
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