Customer Service Representative; Back Office Specialist

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

February 7th, 2025 (5 days ago)

Member Since

August 27th, 2021

Profile Description

Customer Service Representative:
I used to be a market researcher, we have a script that we strictly follow to get the opinions of people we call. I have also done CSAT calls for Chase Bank and Home Depot. I was known as a Top performer for the 2 BPO companies I have worked with.

Back Office Specialist:
Basically, it's more on Quality Assurance. I audit calls and make sure that agents are following QC guidelines.

Team Leader:
I have handled a team of 15-25 agents. Providing coaching to the agent in order to improve performance. Aside from being a Team Lead, I was also given a task to handle a team of agents who failed to meet their KPI (Performance) which we called "Carebay". What I did was do refreshers, constant monitoring of their performance and coaching them twice in a week till they passed since they were only given 2 weeks to pull their numbers up. I also handled training for the new hires.  

Channel Account Manager:                                                                                                                                              --Creating applications for successful leads using client-specific platform and CRM.-Setting up zooUpgrade to see actual infoets for Upgrade to see actual infotting up a call to talk about the different payment plans.-Facilitate and virtually meet the business owners for onboarding and walk them through the account setup.-Answer basic inquiries/assist business owners.-Updating their information into Hubspot and creating tasks when needed.-Reaching out to business owners via email, linkedin or call using a VoIP Service.-Do ad hoc task.