Short Term Rental VA

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 21st, 2024 (yesterday)

Member Since

August 25th, 2021

Profile Description

Hello, it’s Upgrade to see actual info!

As I have been working in the hospitality industry for a long period of 9 years, I have gained enormous knowledge in this field. Customer Service is my passion and that is the reason why it keeps me going all these years.

If your guests are well-taken care of, you'll get good reviews and that will attract more guests. More guests mean more profit and I believe that's your goal. I've been in the front office department my whole hotel industry career that's why dealing with guests and understanding them is my upside.

I pride myself as well as having good chemistry among my colleagues because I believe teamwork is essential in any type of work to accomplish your common goal.

I have more than 2 yrs of experience in Airbnb/short term rental industry. Even though I'm still new in this industry, that doesn’t change the fact that customer service is the most important aspect in this industry in which I pride myself at.

If you provide me with the golden opportunity I also can provide you with golden tricks with which your company can trust me more. Apart from this, I search for more knowledge regarding my workstation. I always work hard to find new ways of techniques to uphold the company with the highest rank.

So, I can tell that hiring me is your best option as below are the skills that I can showcase in your company. Please feel free to reach out in case you're interested.

Skills summary:
*Outstanding Customer Service
*Attention to detail
*Flexible
*Good Communication Skills (Conversational)
*Problem Solver (Quick Thinker)
*Calm under pressure
*E-mail, Google Sheets, Google Calendar
*Google Maps (For directions inquiry)
*Google Translate (To eliminate language barrier)
*Chat and Email Support (Can respond within given timeframe)
*Familiar with different PMS (Opera, E-Hors, Ifca, Protel, RMS)
*Familiar with Slack and Zoom
*Familiar with MyVR, Breezeway, Dialpad, Autohost, Track, Guesty, Hostaway, IGMS, Asana, Trello, Fantastic Stays, Noiseaware, Vivint, Pentair, Iaqualink, Schlage, Remotelock, Augustlock, Grasshopper, Openphone, Ring Central, Ring
*Familiar with (Airbnb, Vrbo, Upgrade to see actual info, Agoda, Expedia) *except listings but can learn
*Microsoft Excel (Semi Advanced)
*Accounting (Basics)
*Knowledgeable when it comes to operations (check-in, check-out, guest requests, guest inquiries, refunds, reviews, reservation, coordinating with cleaners for dirty units, room move, room blockings, instructions, payment related concerns, )
*Organized (Filing of necessary documents for tracking purposes and to ensure proper documentation for monitoring the flow of operations)
*Team Player
*Fast Learner
*Multitasker
*Data Entry

These are my tasks back then:
Respond to guest queries
Answer Guest Inquiries via Chat/Call
Assist Guest Check-in
Send information of House Rules
Processing Refunds
Processing Extra Service Fees
Connecting with our maintenance team if required
Co-ordinate the clean schedule with the cleaners
manage your Airbnb listing
Contacting Airbnb for support
Filing claims in Resolution Center
Calendar management
Act as the first line of communication for issues raised by Guest