Customer service representative

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Associates degree

Last Active

December 23rd, 2024 (5 days ago)

Member Since

August 24th, 2021

Profile Description

Hello, I'm Upgrade to see actual info. I bring over five years of substantial experience as a Customer Service Representative (CSR), including three years in the BPO industry and two years of remote work for a US client. In these roles, I have effectively managed customer interactions across various industries, ensured customer satisfaction, and handled order fulfillment and tracking.

I am proficient in utilizing multiple CRM systems, including Five9, Scout, Slack, and Freshdesk, to enhance customer interactions and ensure efficient problem resolution. My strong command of the English language, both verbal and written, combined with my detail-oriented nature, allows me to excel in customer service tasks such as account notation, customer follow-ups, outbound reach outs, and daily reporting.
My extensive experience, diverse skill set, and ability to adapt quickly to new tools make me a highly effective and efficient CSR. I am committed to delivering exceptional service and believe I will be a valuable asset to your team, significantly contributing to your company's growth in customer service.