Top Rated Virtual Assistant |Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Master's degree

Last Active

November 23rd, 2024 (today)

Member Since

August 23rd, 2021

Profile Description

Dynamic Customer Service Representative/E-commerce Specialist with 6 years of diverse experience, including 2 years in travel and hospitality in a call-center settings and 4 years in the e-commerce industry.

Proven ability to manage high call volumes while efficiently resolving client issues, ensuring a seamless customer experience. Proficient in utilizing CRM software to track interactions and enhance service delivery. Recognized for strong communication skills, adept conflict resolution, and a commitment to maintaining high levels of customer satisfaction. Eager to leverage my multilingual abilities and client-centric approach to contribute to a progressive customer service team, driving engagement and fostering long-term loyalty.

KEY SKILLS:
-Communication Skills
-Problem-Solving Skills
-Empathy
-Technical Proficiency
-Conflict Resolution
-Administrative Support
-Organizational Skills
-Data Entry
-Product Research & Fulfillment
-Customer Service
-Attention to Detail

TOOLS:
-Shopify
-Amazon
-Gorgias
-Zendesk
-Slack
-Live Chat
-Gmail
-Outlook
-Google Workspace (Calendar, Meet, Chat, Forms)
-MS Office
-ChatGPT
-Canva
-MS Teams
-Notion
-Asana
-Trello
-PayPal

WORK EXPERIENCES:

TELEPERFORMANCE (Customer service representative- Bacolod city, PhilippinesUpgrade to see actual info)

-Respond to customer inquiries via phone, email, and chat regarding travel bookings, accommodations, and services.
-Assist customers in making, modifying, or canceling reservations for flights, hotels, and car rentals.
-Handle customer complaints and resolve issues promptly, ensuring a high level of customer satisfaction.
-Generate reports on customer inquiries, bookings, and service issues to identify trends and areas for improvement.

E-COMMERCE SPECIALIST | CUSTOMER SERVICE REP (Bacolod City, PhilippinesUpgrade to see actual info)

-Respond to customer inquiries via email, live chat, and social media regarding products, orders, and account issues.
-Provide timely and accurate information about product availability, features, pricing, and promotions.
-Handle customer complaints and concerns, working to resolve issues effectively and efficiently.
-Manage returns, exchanges, and refunds in accordance with company policies.
-Gather customer feedback and insights to help improve product offerings and overall service.
-Maintain accurate records of customer interactions, transactions, and issues in the CRM system.
-Thank customers for their business and encourage them to provide feedback or reviews.