A+ Virtual Assistant | Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $13.20/hour ($2,323.20/month)

Bachelors degree

Last Active

October 13th, 2024 (5 days ago)

Member Since

August 23rd, 2021

Profile Description

Are you tired of feeling inefficient and unproductive due to pile of admins tasks on your plate that you wish you could have someone you can rely and do those things for you so you can focus more on growing your business? 

Do you wish you had an extra set of hands to help manage your daily business activities? You need a THINE that SHINES to handle those tasks for you!

Let me assist you.

I am a seasoned professional with a proven track record in delivering exceptional customer service and advanced reporting solutions. With extensive experience across various domains, I bring a unique blend of analytical skills, innovative thinking, and detail-oriented execution to every project.

Here are the services I can offer to your business:

Customer Service Excellence:         
                             - Adept at managing both inbound and outbound customer interactions via email and phone.
                             - Skilled in navigating complex and challenging situations to ensure customer satisfaction.

Reporting and Analysis:          
                             - Expert in Microsoft Excel and Google Sheets, creating and optimizing templates, and performing in-depth reporting.          
                             - Proven ability to turn data into actionable insights through clear and reliable reporting.

Training and Development:          
                             - Experienced in onboarding and training new hires with well-prepared guides and progress trackers.          
                             - Provides actionable feedback to drive continuous improvement and professional growth.

Personal Assistance:          
                             - Proficient in data entry, reporting, and scheduling, ensuring accurate and timely completion of tasks.          
                             - Delivers reliable client support and maintains effective communication to keep clients informed and satisfied.

Technical Proficiencies:          
                             - Advanced user of tools such as Everflow, Ecxcontrol, CRM systems (Upgrade to see actual info), Google Workspace, Microsoft Office Suite, Canva, and various social media platforms.          
                             - Familiar with accounting software including QuickBooks, Xero, and Wave Accounting.

People Management:
                             - Setting goals, providing feedback, and conducting performance reviews
                             - Identifying training needs and facilitating career growth
                             - Addressing and resolving workplace issues and disputes.
                             - Ensuring effective use of team resources and managing workloads.


Professional Experience:

Operations Manager - E-commerce Business:
                             - Manage financial analysis, sales monitoring, and subscription management.
                             - Handles Project Management, monitors the progress of each projects and ensures completeness on or before due.
                             - Oversee invoice and purchase order processing, and handled banking settlements and reconciliations.

Assistant Manager for Client Services - Markets:
                             - Directed market and securities trading, fund transfers, and corporate actions.
                             - Conducted reconciliations and ensured accurate account updates and settlements.


Personal Attributes:
                             - Highly productive, innovative, and goal-oriented.
                             - Detail-focused and well-organized, with a strong commitment to achieving excellence.
                             - Adaptable and eager to embrace new challenges and learning opportunities.

Typing Speed: 45 WPM with 99?curacy.

If you are seeking a dedicated and versatile professional who excels in customer service, reporting, and operational management, look no further. I am ready to contribute my expertise to your team and drive success.

Let’s connect to explore how my skills can benefit your organization.