Technical Support / Admin Assistant

Overview

Looking for part-time work (4 hours/day)

at $3.30/hour ($290.40/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

August 18th, 2021

Profile Description

I’m a NOC Engineer with experience in first-level support, specializing in
network monitoring, cloud services (Azure, AWS), and iUpgrade to see actual info management.
Proficient in using ticketing tools like JIRA, Redmine, and ServiceNow (SNOW)
to log and resolve issues efficiently. Expertise in backup management,
system maintenance, and daily monitoring of network performance to ensure uptime.
Skilled in troubleshooting, escalating critical iUpgrade to see actual info, and collaborating with
senior engineers to deliver reliable IT solutions.
with 4 years of total experience in technical support and office settings
Here's a list of the task I can accomplish for you
• Data research/management
• Transcription
• Administrative task
• Documentation
• Generate Weekly and Monthly Report
• Cloud Services
Having completed these tasks in the past years. I became efficient in using the following tools and application
platform
• Canva
• Spreadsheets
• Cloud Services (Azure,AWS)
• Some of M365 Applications
• Gmail & MS Outlook
• Amazon
• Slack
• Teams
• Facebook, Instagram, Twitter, Pinterest, Youtube, & Linkedln
• Jira
• Redmine
• ServiceNow
• Symantec Backup
I am committed to delivering high-quality results and bringing a strong work ethic to every project. I am here to ensure your needs are met with professionalism and efficiency. I'm a problem-solver, Detail Oriented and driven I am eager to leverage my skills and experience to contribute to your success and am open to discussing how I can best support your business goals.
Let’s connect and explore how we can work together to achieve great results!