Guest Communication Shift & Escalation Manager/Airbnb Expert

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelor's Degree in Commerce major in Business Administration (Academic Awardee)

Last Active

January 27th, 2025 (6 days ago)

Member Since

August 18th, 2021

Profile Description

I have been working as a Guest Comm Shift & Escalation Manager/Guest Experience Specialist in a property management company (US-based) for almost 3 years now from 2021 to the present. I specialize in handling concerns and decision-making related to guests' reservations. I also handle day-to-day tasks such as cancellations, refunds, listing creation, admin tasks, and responding to guests' requests/inquiries at our properties in different online travel agencies such as Airbnb, VRBO, Upgrade to see actual info, and Marriott, Google & Direct Bookings. I have a strong background in using different PMSs such as Hostaway to onboard new properties and manage existing ones, DACK, Breezeway, ClickUp, and Slack.

I was a Customer Service Representative in the BPO industry for 10 years fromUpgrade to see actual info. I worked as a Property Coordinator/Customer Service Rep in a real estate account for 5 years (Singaporean-based account). I specialized in helping clients with their needs in terms of buying or renting a property. I responded to customers' requests, especially if they had specific requirements on what property they wanted. For 5 years, I was able to help clients get their dream houses and was able to help the company grow its business due to closed deals. I also worked as a Customer Liaison representative in a beverage company (Australian-based account), handling phone calls, email support, and admin tasks for 5 years.

I am a detail-oriented and highly precise worker who works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time. I am a very conscientious person, particularly attentive to and accurate with the details involved in the job. Identify problems and enjoy solving them. I am also a quick learner and a team player. I have good communication skills, both oral and written. I have strong time management skills and the ability to multitask. I am looking for a company where I could add value to a strong team.