Customer Service Pro | Medical VA | Quality Specialist

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

November 14th, 2024 (yesterday)

Member Since

August 16th, 2021

Profile Description

???? Greetings! I'm Upgrade to see actual info – Your Customer Service & Quality Assurance Expert! ???? Hello! I'm Upgrade to see actual info, a ray of positivity in every work environment. My approachable nature and seamless collaboration with others not only help me make friends but also contribute to my enjoyment of work. ???? Customer Service Excellence: With a solid 4 years as a Customer Service Representative, I've developed a keen eye for detail and a strong sense of responsibility. Handling concerns via calls, chat, and emails has become second nature to me. I am driven, self-motivated, and always take the initiative to ensure customer concerns are not just addressed but resolved promptly. My commitment to providing the best customer service is unwavering, ensuring a positive experience for each customer I handle. ???? Quality Assurance Mastery: In addition to my customer service experience, I also excelled as a Quality Assurance Specialist for 1 1/2 years. Upholding work ethics and company rules and standards is at the core of my professional ethos. I approach tasks with a combination of hard work and smart strategies, ensuring everything is completed promptly. My dedication to maintaining high-quality standards sets me apart in delivering exceptional results. ???? Why Choose Me? ? Extensive Experience: With 4 years in customer service support and 1 1/2 years in quality assurance, I bring a wealth of expertise to your project. ???? Collaborative Spirit: My friendly and approachable demeanor fosters a positive work environment, ensuring smooth collaboration. ???? Results-Driven: I am committed to delivering exceptional customer service and upholding the highest quality standards in all tasks. ???? Services Offered: ????Administration & Email Correspondence ????Service & Customer Support (Phone, Chat, and Email support) ????Resolution & Complaint Handling ????Account Management & Order Processing ????Assurance & Quality Control ????Documentation & SOP Creation ????CRM Management ????Training Development & Implementation ????Feedback Analysis & Improvement ????Evaluation & Process Optimization ????Multitasking & Task Prioritization ????Collaboration & Teamwork ????Confidentiality & Data Security ????Knowledge Base Management & FAQ Creation ????Customer Care & Satisfaction ????Call Handling & Quality Evaluation ????Chat Transcript Analysis & Improvement ????Email Assessment & Response Optimization Excited about the prospect of working together, I am dedicated to ensuring customer satisfaction and meeting quality benchmarks. Let's make your project a success! ???? Ready to start? Reach out, and let's take on this project journey together!