E-Commerce (Shopify) Support Specialist - Virtual Assistant

Overview

Looking for full-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

December 3rd, 2024 (yesterday)

Member Since

August 15th, 2021

Profile Description

My career is as colourful as my hair, but I love being a Customer Service Specialist the most.
I am a qualified Customer Service Specialist with more than 4 years of experience in meeting clients' needs face to face and through voice calls.
I am a team player with calm energy, approachability, enthusiasm and an eye for detail. As a customer service specialist, freelancer, public servant and writer, I pride in thinking outside of the box when it comes to playing in a team and providing the best resolution to a concern with human touch.

Work Experience:

*Shopify Support Advisor and Retail Support Advisor - Technical Support (GRAVEYARD SHIFT)
* Intouch CX - Shopify
January 2023 - Present

My primary role as a Merchant Support is to make the most out of their experience and help their e-commerce succeed within the platform, Shopify.
general Admin management scope of support includes online store themes, online sales channels like Facebook, Instagram, TikTok, domains, billing, analytics, shipping, etc. I also focus on specialised Retail technical support for merchant’s using Shopify POS, troubleshooting hardware as well as POS migration from Quickbooks to Shopify. Going above and beyond is the aim.

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* Customer Service Representative Technical support (GRAVEYARD SHIFT)
* Teleperformance - Samsung Electronics UK
May 2022 - October 2022

Empathy, understanding and active listening were my key responsibilities while providing technical support for Samsung UK TV/AV users as well as set repair appointments with the affiliated service centers for television within warranty. In order to achieve customer satisfaction, I thoroughly assure that I provide the best resolution to a customer's queries and going the extra mile when needed.

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* Content and Feature Writer (HOME-BASED)
* The Love Club
August 2021 - September 2022

Exploring all the ways I could tell a story. A local creative celebrating local creatives of my motherland in the name of mindful tenderness and kindness amongst a collective of loving people. Practicing SEO strategies tagging keywords and phrases in our articles to bring traffic into our site via search engines.

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* Revenue Officer I
* Bureau of Internal Revenue
February 2018 - August 2020

It's all about KYC, knowing your clients and public serving, providing assistance in efficiently processing the opening of their businesses be it sole proprietorships or corporations.

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* Barista and Customer Support
* Rustan's Coffee Corp. - Starbucks - Cebu
September 2017 - January 2018

Being a Starbucks Partner was illuminating the third place feeling of visitors all while serving the good coffee, warm smiles, clean and cozy relaxation space. Best in Customer Intercept.

Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

With a deep-rooted belief in the power of human connection, active listening, and empathy, I take pride in making the most out of every interaction to provide exceptional support to customers, I have more than a year experience with assisting Shopify merchants across the globe. I am dedicated to ensuring that every merchant receives prompt and effective assistance through various channels, including email, live chat, or phone, identifying and resolving technical issues ranging from account setup, product setup, theme customization, analytics, domain configuration, billing, order fulfillment, shipping, app integrations (third party and Shopify branded), Shopify POS and retail functionalities, troubleshooting and more ensuring a seamless experience for customers. I approach every interaction as a new challenge as Shopify thrives in change and with my willingness to upskill, I have worked and resolved around issues that have been encountered beyond my training sessions. I also collaborate with internal teams and escalate complex technical issues to ensure timely resolution, guaranteeing a smooth operational flow for merchants.