Technical Support / Email Support / Data Entry

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree in Information Technology

Last Active

November 20th, 2024 (4 days ago)

Member Since

August 11th, 2021

Profile Description

8 years experience in handling global customers, providing problem resolution, and manage multiple application tools and support. Improving process and acquiring new skills and knowledge. Pursuing a long-term career in the technical world and opportunities for career growth.
Key Qualifications & Responsibilities
Providing technical support to teams within the organization and external clients when requiredAssisting with systems integrationsManaging ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.Maintaining and updating technical documents and proceduresIdentifying and resolving technical issuesDeveloping reports for teams across the businessEntering customer and account data from source documents within time limits. Compiling, verifying the accuracy, and sorting informationReviewing data for deficiencies or errors, correcting any incompatibilities, and checking outputInsert customer and account data by inputting text based and numerical information from source documents within time limitsResearch and obtain further information for incomplete documents