I possess extensive experience and expertise in customer service, eCommerce support, and customer success, making me a highly skilled professional. Over the course of 15 years, I have honed my abilities and consistently achieved outstanding results for both small businesses and large corporations. My greatest satisfaction lies in delivering exceptional customer experiences and assisting businesses in attaining their objectives.
Skills:
Customer Service: I understand customer needs and excel at resolving inquiries, complaints, and issues professionally and promptly. I am adept at using different customer service tools and platforms.
eCommerce Support: I have extensive experience in managing e-commerce platforms, including product listings, inventory management, order fulfillment, and customer support. I am proficient in platforms like Shopify, Zendesk, and Gorgias.
Customer Success: My expertise lies in comprehending customer success methods and effectively executing them to enhance customer satisfaction, contentment, and long-term loyalty.
Services I Offer:
Customer Service:
1. Addressing customer inquiries, resolving issues, and delivering exceptional support via
2. Managing customer accounts, maintaining accurate and updated information, and nurturing positive customer relationships.
3. Implementing best practices and strategies to enhance overall customer satisfaction.
eCommerce Support:
1. Handling order management, tracking shipments, and addressing customer concerns regarding deliveries and returns.
2. Troubleshooting technical issues, including payment gateways, website functionality, and third-party integrations.
3. Checking inventory and coordinating with warehouse personnel to ensure the number of items is accurate.
4. Ensuring Macros are up to date depending on changes on products and services.
Customer Success:
1. Cultivating strong customer relationships, comprehending their objectives and desired outcomes, and devising personalized success plans.
2. Conducting onboarding sessions to maximize the value customers obtain from their purchases.
3. Analyzing customer data and providing insights to enhance product adoption, engagement, and overall customer success metrics.
Why Choose ME:
1. Proven Track record in Customer Service, eCommerce Support. and Customer Success:
With almost 15 years of experience in various customer service roles, including Ecommerce support and customer success executive positions, I have consistently delivered exceptional results throughout my career.
2. Comprehensive Understanding and Innovative Solutions:
I possess an in-depth understanding of industry trends, best practices, and emerging technologies. This knowledge allows me to provide innovative and forward-thinking solutions to meet the ever-evolving needs of customers and stay ahead of the competition.
3. Effective and Clear Communication Skills:
As a highly skilled communicator, I excel in both written and verbal interactions. I can effectively communicate with customers, ensuring that their needs are understood and met. Additionally, my strong communication skills enable me to collaborate seamlessly with cross-functional teams to achieve shared goals and objectives.
4. A Dedicated Professional for your Business Success:
If you are seeking a dedicated professional who brings a wealth of experience in customer service, eCommerce support, and customer success, look no further. I am committed to helping you achieve your business objectives and providing exceptional service to your valued customers.
PS. Let's connect and discuss how I can contribute to your success and provide exceptional service to your customers. With my expertise and dedication, we can work together to achieve remarkable results. :)
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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