Customer Service Rep / Virtual Assistant

Most of my work experience was customer support. account management, schedule calendar appointment (through google sheet), follow up appointment to remind patient/s regarding dr.'s visit (initial visit over phone call) also pitching a sale are part of my strengths. In 8 years, I've been comfortable and confident speaking with foreign customers/ patients as I have been working with various international clients that are mainly in customer support/ virtual assistance.

Make sure customer/patient account information is up-to-date and can edit client's information if needed, most especially to verify client's information is true and correct.

Create ticket/s for orders that were not fulfilled. Can escalate a ticket for past due orders.

For product listing, I can manage listing by updating google sheet for products that were successfully reviewed and ready to be posted. First thing I need to check is to check from supplier, if we have enough supplies to sell the product. Second, double-check the product name, picture, to get at least 5 pictures to post (each item) and the details. Make sure everything is accurately matched this includes the size, texture, color, weight, etc.)

Knowledgeable in google sheet, hang outs, microsoft office, slack, zoom, ooma (dialer). Knowledgeable in graphic design, using canva, photoshoot, and adobe illustrator. Knowledgeable in video edit Proficient in customer support, virtual assistance and admin support.

To provide additional care management services for patients who were in rehab/nursing center. As Intake Call Coordinator, I am expected to let the patient know regarding our care management services. Such as transportation to medical appointments, meals on wheels, 24/7 support, therapy services, home health aides, visiting nurse, medical transportation, prescription delivery, and durable medical equipment like, wheelchair, walker, and shower chair.