AMAZON & SHOPIFY VIRTUAL ASSISTANT|CUSTOMER SUCCESS MANAGER

Overview

Looking for full-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Post-graduate degree 

Last Active

November 14th, 2024 (today)

Member Since

October 23rd, 2014

Profile Description

Hello!

Thank you for visiting my profile. If you need an Account Manager for your Amazon Seller Store or your Shopify Store, You just landed on the right page. I have an amazing experience in Customer Support that will definitely influence your customers to stick to your products and not go elsewhere. Along with my other past customer-related jobs, I am currently serving as a Customer Success Manager for American Bedding which sells Lincove Home Essentials, and also considering expanding my service to other E-commerce businesses like yours. I promise I will be a great help to you and will be a good asset to your company. 

I have an amazing experience in Customer Support that will definitely influence your customers to stick to your products and not go elsewhere. Along with my other past customer-related jobs, I am currently serving as a Customer Success Manager for American Bedding which sells Home Essentials, and also considering expanding my service to other E-commerce businesses like yours. I promise I will be a great help to you and will be a good asset to your company. 
Below are some of the tasks I can take care of while you are focusing on the most vital part of your business.

Below are some of the tasks I take care of in my current job. 

* Email Handling in both Gmail, Live chat using Gorgias, and emails from our 
    Amazon, eBay, and Walmart accounts. 
* Confirming customers' order status, cancellation, refunds, returns, and  
   replacements.
* Strong ability to turn customer's negative feedback/reviews into a positive        
    experience. 
* Filing Amazon Claims
* Filing Claims for Lost and undelivered packages through USPS and UPS carriers
* Responding to Amazon Chargebacks, claims, and return requests
* Basic Amazon and Shopify Listing Creation and Optimization
* Basic Amazon Product Researching
* Generate shipping and return labels using different Shipping Systems Application
* Schedule USPS pick up for order shipment.
* Other related tasks.
* I am confident in my ability to quickly and eagerly acquire 
     new skills.   

And here is the list of several Systems and Software Applications I am an expert in and have a background with.

* Shopify Store and POS
* Amazon Seller Central
* eBay* Wallmart
* Wayfair* Tidio- Live Chat support
* Gorgias
* XPS Shipping system* Pirate Bay Shipping System
* Nineyard - Inventory system
* Canva* Basic Photoshop editing
* ClickUp management tool
* Google Suites* Ring Central
* WhatsApp
* Microsoft Applications (excel and doc)
LET'S WORK TOGETHER IN GROWING YOUR BUSINESS.

Feel free to visit my personal accounts here
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Book an Appointment call and let's discuss. 
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Looking forward to meeting you soon!!