Customer service representative/VA

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

December 21st, 2024 (today)

Member Since

July 23rd, 2021

Profile Description

Hello! I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, with 9 years of experience in the BPO industry. My journey began at AwesomeCX (formerly AwesomeOS), where I worked for 3 years in a fashion subscription account. My responsibilities included taking customer orders, handling billing inquiries—often clarifying subscription charges—and providing retention support to customers considering cancellation.
After AwesomeOS, I joined IBEX Global, where I spent another 3 years supporting AT&T and DIRECTV customers. My role involved explaining charges, scheduling technician appointments, and troubleshooting basic technical issues.
In 2019, I rejoined AwesomeOS, this time in a non-voice role. I managed customer inquiries and complaints through email, chat, and SMS, still focusing on a subscription account. However, with the shift back to in-office work across the BPO industry, I dUpgrade to see actual info to resign in February 2023. I'm now actively seeking remote opportunities that provide both safety and cost-effectiveness. However, in August of this year, I started a seasonal role as a telephone interviewer with Dynata on a three-month contract. My primary responsibility is conducting phone surveys and interviews.
I am new to the VA field, but I believe strongly in the power of dedication and perseverance to learn any skill. I'm enthusiastic about training opportunities and am eager to grow in this new direction.