Customer Service/Virtual Admin Assistant

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

College Level

Last Active

November 27th, 2024 (today)

Member Since

July 20th, 2021

Profile Description

Professional Summary:Dedicated to delivering exceptional customer service and executive support, I am Upgrade to see actual info Upgrade to see actual info V. Upgrade to see actual info—a seasoned professional specializing in telecommunications products, claims, and subscriptions. My passion lies in simplifying the lives of clients by promptly addressing challenges and seamlessly managing executive responsibilities. With a proven track record as a Virtual Executive/Admin Assistant, I excel in all facets of executive assistance, including inbox and calendar management, travel coordination, event planning, and adeptly conducting research tasks, particularly in sourcing contact information for prospective investors.Core Message:As an accomplished executive assistant, I bring a wealth of experience to the table. My mission is to assist business owners in overcoming confusion and increasing productivity, offering real-time support to address the root cause of any issue within 24 hours.About Me:Throughout my career, I've seamlessly combined executive assistance with top-tier customer service, empowering business owners, subscribers, and policyholders. My dedication to delivering effective support, streamlining operations, and fostering work-life balance has contributed significantly to the success of my clients. With expertise in executive tasks and investor research, I am poised to bring a unique blend of skills and experience to your team.
Experience:
Virtual Executive - Administrative Assistant / ERTC Payroll Preparer:Proficiently prepared quarterly payroll summaries and worksheets for ERTC filing.Excelled in 941x preparation and quarterly 941 reconciliation.Orchestrated seamless team communication through monthly meetings.Mastered diverse administrative tasks, including travel arrangements, itinerary preparation, and general office duties.ERTC Telemarketer:Successfully reached out to business owners, guiding them through the process of claiming tax credit incentives.Provided assistance in document submission and collaboration with the Document Processing Team.
Executive Assistant Highlights:
Work-Life Balance Facilitator: Achieved work-life balance for a client by handling operational tasks and assisting in planning and booking flights for both business and personal purposes.
Inbox Management Expert: Ensured a clutter-free inbox, pre-drafting email responses to minimize time spent on correspondence.
Calendar Management Specialist: Maintained a well-organized calendar, scheduling meetings within work hours and enforcing timely work stops.
Event Planning Maven: Orchestrated successful events, ensuring seamless execution from planning to completion.
Investor Research Expertise:
Prospective Investor Contact Research: Adept at researching and identifying contact information for prospective investors, facilitating strategic connections for business growth.

Customer Service and Support Roles:
Claims Support at Athena Health: Proactively followed up on the status of claims and addressed claim denials through appeals. Conducted outbound calls to Blue Cross Blue Shield for claim status verification.
Returns and Exchange Support at Medtronic: Assisted patients in processing returns and exchanges for diabetic supplies/devices. Generated return labels and liaised with relevant departments for escalated concerns.
Technical Support at CenturyLink: Provided technical assistance for telephone issues and general inquiries. Managed dispatch of technicians and addressed provisioning issues for calling features.