Niel

FinTech Customer Support | Expert in KYC Compliance

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

March 22nd, 2025 (3 days ago)

Member Since

July 18th, 2021

Profile Description

I began my career at AT&T, where I gained invaluable experience in billing and sales processes, developing a solid understanding of telecom services and customer needs. This foundation has equipped me with a strong grasp of customer service fundamentals and a keen eye for detail.

Building on my experience at AT&T, I transitioned into the FinTech industry, where I further refined my customer service skills while specializing in providing support for financial technology products and services. My familiarity with FinTech platforms allows me to navigate complex financial inquiries with ease, delivering tailored solutions that truly meet customer needs.

Recently, I had the opportunity to pioneer Amazon Virtual Customer Service in Davao City, Philippines. During my time at Amazon, I raised the bar in understanding customer needs and delivering personalized experiences that go beyond basic transactions. I managed customer returns, refunds, and exchanges in accordance with Amazon Seller Central guidelines, while also assisting customers in navigating the Amazon website and app. This included helping them find products, understand features, and make informed purchase decisions.

If you’re ready to elevate your customer service and create exceptional experiences for your clients, hire me. Let’s work together to achieve outstanding results!