Dynamic Customer Service Specialist | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

January 16th, 2025 (3 days ago)

Member Since

July 16th, 2021

Profile Description

Hello,

I'm Upgrade to see actual info from the Philippines. I bring over 5 years of experience in Customer Service and more than a year in Administrative Assistance.

My expertise lies in business development and growth, as well as establishing and nurturing customer relationships. I have a proven track record of helping business owners unlock their brand's full potential through effective customer engagement.

I believe that the cornerstone of excellent customer service is empathy. I understand how frustrating it can be when you need assistance and feel unheard. I strive to ensure that every customer feels listened to and receives the perfect solution to their queries.

SPECIALIZATION:

1. Live Chat Software: Engage with online customers via live chat while they browse our website.

2. Customer Care Specialist: Address customer requests, inquiries, and complaints with a compassionate yet assertive approach.

3. Product Specification Knowledge: Providing a guidance to customers regarding product specifications.

4. Back Office: Manage order processing, fulfillment, shipping, and tracking, as well as returns and refunds.

5. Escalation: Maintain daily escalation trackers to prioritize issues and generate complaint tickets accordingly.

6. E-mail Communication: Resolve customer queries and ensure satisfaction through email communication.

TOOLS EXPERIENCES:

1. Zendesk, Gorgias, Amazon Workspaces, Zoho Desk, TalkDesk, and Citrix Workspace.

2. Slack, Zoom, Asana, Microsoft Office, Google Suite, and Google Outlook.

WORK EXPERIENCES:

1. E-commerce
2. Financial
3. Carpool
4. Software Trucking
5. Healthcare
6. Public Adjusting

I am available for both short-term and long-term projects, and I take pride in delivering high-quality, fast, and accurate services. I handle all my clients' personal, business, and company information with the utmost confidentiality, ensuring you are in good hands.

During the time I assist you with your business needs, I am fully invested in you and your goals.