Virtual Assistant/Customer Service Representative

Overview

Looking for full-time work (9 hours/day)

at $11.45/hour ($2,266.31/month)

Bachelors degree

Last Active

October 13th, 2024 (yesterday)

Member Since

July 15th, 2021

Profile Description

I have a strong background in customer service and virtual assistance,
I am confident in my ability to contribute effectively in a team and support
the success of the organization.
Previously, I serve as a Virtual Assistant and Appointment
Setter at Just Press One Inc. and Atria Service Appliances, where I assist
customers with setting up and rescheduling appointments, provide support via
inbound and outbound calls and SMS, and collaborate with clients daily to
ensure all deliverables and requests are fulfilled. My ability to manage
appointments and maintain clear communication with clients has been crucial in
ensuring smooth operations and high customer satisfaction.
I also worked as a General Virtual Assistant at EMAPTA
Versatile Services Inc., I managed complaints and escalations through email,
calls, and chat, handled accounts receivable processes, facilitated refund
requests, and managed receipts and related documentation. I also served as a
subject matter expert, managed a small team, provided constructive feedback,
and monitored and graded calls to help agents improve their performance. These
responsibilities required strong organizational skills and attention to detail,
which I consistently demonstrated.
 In my role as a Fraud Analyst at Sitel Group in the Dispute
Department, I assisted customers with account disputes, identified fraudulent
reports, filed dispute claims, and investigated disputed transactions by
contacting the involved merchants. I also provided team management and
performance monitoring. This experience enhanced my analytical skills and
ability to handle sensitive situations with professionalism and accuracy.
Earlier in my career as a Customer Care Representative at
Sitel Group, I assisted customers with their daily banking needs, supported
them with balance inquiries, deposits, and transaction history. This role
strengthened my customer service skills and my ability to provide efficient and
accurate assistance.
 My diverse experiences have equipped me with excellent
communication, problem-solving, and team management skills. I am adept at
handling multiple tasks efficiently and providing exceptional customer support.
I am enthusiastic about the opportunity to bring my skills and dedication to
your team as a Virtual Assistant.
I look forward to the opportunity to discuss how my background, skills, and experiences can contribute to your team. Please feel free to contact me at Upgrade to see actual infoor via email at Upgrade to see actual info to schedule an interview.