Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

March 20th, 2025 (yesterday)

Member Since

July 14th, 2021

Profile Description

Skills &
Expertise
Customer Service Skills
Clear
Communication:
Whether it's through a phone call, email, or chat, I'm comfortable
explaining things in a way that's easy to understand, always aiming to put
customers at ease.
Problem-Solving: I take pride in quickly identifying
issues and coming up with practical solutions, especially when it comes to
technical support.
Empathy
& Patience: I
always try to listen first and understand the customer's perspective
before finding a solution—people appreciate the support, especially when
things aren’t going their way.
Escalation
Management: When
things get tricky or stressful, I know how to keep my cool, handling tough
situations and complex customer issues with care and professionalism.
Management Skills
Team
Leadership: I
enjoy leading by example, whether it's motivating a team or stepping in to
help where needed. I believe in fostering a positive, collaborative
environment where everyone feels supported.
Training
& Development:
Helping new teaUpgrade to see actual infombers get up to speed is something I take seriously. I
focus on giving them the tools and knowledge they need to succeed and feel
confident in their roles.
Monitoring
Performance:
Keeping an eye on the team’s progress is key to ensuring everything runs
smoothly. I like to track our goals, celebrate achievements, and give
constructive feedback when things can be improved.
Technical Skills
CRM
Proficiency: I’m
comfortable working with various CRM systems like Field Pulse to manage
customer relationships and organize data, helping to keep everything
running efficiently behind the scenes.
Data
Management:
Maintaining accurate databases is second nature to me, and I always ensure
our information is up-to-date and compliant with best practices.
Technical
Troubleshooting: I’ve
got hands-on experience diagnosing and resolving issues, especially in
technical fields like telecommunications and HVAC systems.
Social Media & Marketing Skills
Content
Creation: I enjoy creating engaging
posts and content for social media—something that drives conversations and
keeps customers interested in what we’re doing.
Lead
Generation: Using
tools like DeBounce and D7-Lead Finder, I’ve helped generate hundreds of
leads, nurturing them into real opportunities for the business.
Database
Management:
Whether it's updating contact lists or organizing outreach campaigns, I’m
always ensuring that our databases stay clean and effective for our
marketing efforts.
Organizational Skills
Schedule
Coordination: I’m
great at juggling appointments, meetings, and calendars—keeping everything
running smoothly and ensuring no one misses a beat.
Time
Management:
Staying organized is essential, especially when there are multiple things
happening at once. I’m skilled at prioritizing tasks and hitting deadlines
without sacrificing quality.
Attention
to Detail: Accuracy is important to
me, whether it's in data entry or double-checking records. I pride myself
on catching the small things that make a big difference.
Achievement-Oriented
Goal
Setting: I’m motivated by
goals—whether it’s a personal target or a team-wide objective. I like to
set clear milestones and work toward achieving them step by step.
Recognition: It’s always nice to be acknowledged for
hard work. I’ve earned several MVP awards and accolades for delivering
high-quality results and service.