With extensive experience in Robotics Process & Desktop Automation, Project Management, Business Analysis, Business Process Re-engineering, Process & Continuous Improvement, Design Thinking, Agile Scrum & Kanban Framework, Process Training and Servant Leadership.
Have successfully implemented numerous projects through Business Process Re-engineering activities and Process Automation via
Certified Lean Six Sigma Yellow Belt by Elevate Six Sigma
Scrum Fundamentals Certified by SCRUMstudy
Completed mission course for Pega Robotics System Architect Certification by Pega Academy
Ongoing completion of mission course for UiPath Advanced RPA Developer Certification by UiPath Academy
I have also trained multiple Claims teams under QBE Consumer, Retail Partnership and Intermediary Distribution lines of business. I have also been sent to Australia to conduct process trainings for new Claims teams in Newcastle and have also co-managed the teams as part of helping the new Service Managers adjust in their new role and responsibilities.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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