Logistics|Billing|Customer Support|QA

I helped Canadian telco clients resolve network and billing issues, account activation, suspension, closure, contract renewal, plan optimization. Supported internal and external customers/clients through email platforms provided/used by the company and over the phone by providing clear and concise communication, instructions with guided steps if needed and updates on tasks.

Supported SBC as Quality Assurance Analyst in-charge of verifying branch transaction documents ensuring accuracy and veracity of every transaction, creating a detailed report of all identified inconsistencies, follows through and collab with branch managers until all items on the report are resolved. Also needed to be cautious in handling live client accounts especially in the process of account suspension, deactivation, renewals and other billing concerns.

Able to provide sound judgement and decision to maximize benefit of both client and internal management

I dedicate time to gain in-depth knowledge of the products and/or services that the company I work for offer. This, I strongly believe, is key to providing customized and sustainable solutions to every client's needs.