Virtual Assistant|CSR|Sales

Overview

Looking for full-time work (8 hours/day)

at $5.40/hour ($950.40/month)

3rd year college undergraduate

Last Active

January 3rd, 2025 (16 days ago)

Member Since

July 8th, 2021

Profile Description

Recent Experience - 2 years Insurance Verification Specialist and Medical Virtual Front Desk
Responsibilities:
1. Check patient medical insurance coverage and eligibility
2. Look up patient insurance information on insurance websites.
3. Call individual insurance companies to verify coverage.
4. Speak with insurance representatives to clarify coverage details.
4. Inputting medical history information into electronic health record (EHR) for new patients:
5. Gather and accurately enter patient medical history data into the electronic health record system.
6. Creating appointments in electronic health records from an online scheduler
7. Use the online scheduler system to schedule patient appointments.
8. Transfer scheduled appointments into the electronic health record system.

As a dedicated Virtual Assistant with a specialized focus on E-commerce Customer Service Representative (CSR) for 4 years, coupled with extensive experience in BPO CSR and Sales for 6 years, I bring a wealth of expertise and a commitment to excellence in every task I undertake. With a proven track record of delivering exceptional service, I leverage my skills in Shopify management, proficiency in CRM tools, adeptness with Google and Microsoft apps, and, most importantly, the right attitude to ensure optimal client satisfaction and business success. Here's what sets me apart: E-commerce Expertise: With 4 years of hands-on experience as a Virtual Assistant in E-commerce CSR roles, I am well-versed in managing Shopify platforms efficiently. From product listings and inventory management to order processing and customer inquiries, I ensure seamless operations to drive sales and enhance customer satisfaction.CRM Tools Proficiency: Utilizing advanced CRM tools is crucial for effective customer relationship management. With my in-depth knowledge of various CRM platforms, I streamline communication processes, track customer interactions, and personalize services to build lasting relationships and foster loyalty. Google and Microsoft Apps Mastery: As a tech-savvy professional, I am proficient in leveraging Google apps such as Gmail, Drive, and Calendar, as well as Microsoft apps including Excel, Word, and Outlook. Whether it's data analysis, document creation, or email management, I utilize these tools to boost productivity and deliver results. Exceptional Customer Service Skills: With 6 years of experience in BPO CSR and Sales roles, I have honed my communication, problem-solving, and interpersonal skills to provide unparalleled customer support. I handle inquiries promptly, address concerns effectively, and go the extra mile to exceed customer expectations, ensuring a positive brand experience at every touchpoint. Sales Acumen: In addition to customer service, I bring valuable sales expertise to the table. Through strategic engagement and persuasive communication, I drive revenue growth by identifying upselling and cross-selling opportunities, maximizing sales conversions, and achieving targets consistently. Adaptability and Proactivity: In the fast-paced world of E-commerce and BPO, adaptability is key. I thrive in dynamic environments, quickly adapting to changes in priorities or procedures to maintain operational efficiency and meet deadlines. Proactive problem-solving is at the core of my approach, allowing me to anticipate issues and implement solutions preemptively. Dedication to Client Success: Above all, I am deeply committed to the success of my clients. By providing personalized support, proactive assistance, and unwavering dedication, I strive to become an indispensable asset to your business, driving growth, and fostering long-term success. With a proven track record of delivering results and a passion for excellence, I am ready to leverage my skills and experience to support your E-commerce endeavors and contribute to your business's success. Let's collaborate to achieve your goals and exceed your expectations!