Customer Service Representative / IT Helpdesk

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 23rd, 2024 (yesterday)

Member Since

July 1st, 2021

Profile Description

Upgrade to see actual infoCustomer Service
Representative/Technical Support
Concentrix
 
· Placed orders on
customers' behalf and ensured accurate fulfillment.
· Tracked packages,
managed shipping inquiries, and facilitated returns or exchanges.
· Managed financial
accounts, processed payments, handled refunds, and corrected billing
discrepancies.
· Provided technical
support and troubleshooting assistance through phone, email, and chat
chUpgrade to see actual infols.
·
Assisted customers with account management tasks such as password resets and
account updates.
 Upgrade to see actual infoHelpdesk Advisor
Kyndryl Philippines
Inc.
 
- Provisioned and set up devices (laptops, desktops, mobile devices)
for new hires.
- Installed and configured software applications, ensuring
compatibility and functionality.
- Troubleshot login issues, software glitches, and system errors to
minimize downtime.
- Provided hands-on support for setting up and troubleshooting
printers and other peripheral devices.
- Managed and resolved IT-related tickets and requests from employees
via phone, email, and chat, ensuring timely resolution and user satisfaction.
- Actively participated in a proactive team tasked with maintaining
device compliance using tools like Beekeeper for device compliance
checklists.
- Proactively reached out to users experiencing performance issues due
to factors such as not restarting devices, low disk space, BSOD errors, and
outdated operating systems, providing troubleshooting and resolution.