Customer Support|e-Commerce VA | ORM

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 21st, 2024 (today)

Member Since

June 28th, 2021

Profile Description

Hey there, I'm Upgrade to see actual info – your go-to customer support pro!

I have extensive experience in customer service, with a strong background in various industries, including E-commerce and telecommunications. My career spans several years, where I’ve developed a reputation for providing exceptional support via phone, email, and chat, ensuring customer satisfaction at every interaction.

Why Me?

Here are the skills I bring to the table:
1. Exceptional Customer Support: I’ve successfully managed high volumes of inquiries—answering an average of 60+ emails and 20+ chats daily—while maintaining a friendly and professional demeanor. I excel in engaging with customers, diagnosing issues, and providing effective solutions that drive satisfaction.
2. Virtual Assistant Proficiency: As a current E-commerce Virtual Assistant, I manage customer accounts, process orders, and maintain databases to ensure smooth operations. I can assist with research, data entry, appointment scheduling, and other administrative tasks.
3. Graphic Design: I'm savvy in creating content ideas, basic graphic designing (Canva), and basic video editing (Canva) to help elevate your social media presence.
3. Social Media and Reputation Management: I’ve successfully managed content across multiple social media channels, tracked analytics, and collaborated with marketing teams to enhance brand visibility and customer engagement.
4. System Tools Proficiency and Familiarity: Proficient in various tools and systems, including Microsoft Office, Google Suite, Zendesk, Shipstation, Brightpearl, Olark, Crexendo, and more, I adapt quickly to any platform to provide efficient support.

I'm a reliable fast learner, dedicated, and result-driven freelancer who's passionate about providing the best possible customer service. My diverse skill set and experience make me confident that I can provide high-quality support and assistance to meet your needs. 

Thanks for checking out my profile! I’m excited about the opportunity to bring my skills and passion for customer service to your team. Let’s connect and discuss how I can contribute to your success!