Aileen

Customer Service Assistant- E-Commerce/Dropshipping/Shopify

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

March 25th, 2025 (4 days ago)

Member Since

June 22nd, 2021

Profile Description

Hi there! I'm Upgrade to see actual info, a  friendly, patient, solutions-focused Customer Service Specialist with solid experience in handling support for e-commerce and dropshipping businesses - especially those using Shopify. I help online stores deliver top-notch customer experiences that build trust and increase repeat sales. Whether it's answering inquiries, resolving issues, or handling post-purchase support, I make sure your customer feel valued and well taken care of. 
My Expertise Includes: Responding to customer inquiries via email, chat or social media. Handling returns, refunds, and complaints with empathy and professionalism. Tracking orders and providing shipping updates. Managing support tickets using tools Zendesk. Creating FAQ's and support documentation. Communicating with suppliers. Shopify backend experience: orders, customer data, product lister, notes. I bring a calm and professional tone, quick turnaround time, and a real passion for helping people. Let me take care of your customers so you can focus on growing your store. Let's chat! I'd love to support your team and make your customers happy.

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Experience: Less than 6 months

Customer Support » Phone Support

Other Skills

Real Estate » Appointment Setting

Customer Support » Sales Support

Office and Administration » Personal Assistant

Advertising » Facebook Ads

Professional Services » Management Services » Inventory Management

Real Estate » Lead Generation

Customer Support » Email Support

Office and Administration » Transcription

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Office and Administration » Travel Planning

Basic Information

Age
48
Gender
Female
Website
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Address
BATANGAS CITY, BATANGAS
Tests Taken
IQ
Score:  125
DISC
Dominance: 36%
Influence: 7%
Steadiness: 29%
Compliance: 28%
English
C1(Advanced)
Government ID
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