Annabelle

9 Years - Experienced Customer Support

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Overview

Looking for part-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

March 31st, 2025 (3 days ago)

Member Since

June 22nd, 2021

Profile Description

I've worked in the BPO industry for 9 years. I have gained a lot of experience in handling different types of customers, colleagues, supervisors, managers and clients. I handled the following with different clients that are listed in Fortune 500 Companies :
Sales
Billing
Technical Support
Data Entry
Virtual Assistant
Customer Service (my forte) - via phone, email and chat
I also gained experience as a Subject Matter Expert (SME) and as a Team Lead where I do call monitoring, coaching, side by side feedback, real time support, follow ups, team management and reporting using MS Word, Excel and Powerpoint.
Alongside, I earned various awards from my previous companies which includes, Top Trainee, Most Improved, Top Agent, Rock Star Award and Top SME (a photo of these certificates are available if needed to be sent).
I am focused, I learn fast and can work with minimum supervision. I prefer non-voice projects or projects that has minimum voice requirement. I am always open to learning new tools if there are different ones you prefer to work with.

Top Skills

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Content Creation » Blogging

E-Commerce » Inventory Management » Quality Control

Office and Administration » Data Entry

Office and Administration » Travel Planning

Basic Information

Age: 42

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tagbilaran City, Bohol

Tests Taken: IQ
Score: 125: DISC
Dominance: 21%
Influence: 7%
Steadiness: 35%
Compliance: 37%: English
B2(Upper Intermediate)