Detail-Oriented Data Entry Specialist with Proven Efficiency

Overview

Looking for full-time work (12 hours/day)

at $5.00/hour ($1,320.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

June 21st, 2021

Profile Description

Hey there! Let's crunch some numbers and make that data shine! ????
With 11 years under my belt, I'm no stranger to diving deep into heaps of info and transforming them into organized digital magic. Whether it's Word, spreadsheets, or fancy presentations, I've got a knack for it all. When it comes to Excel and Google Sheets? Oh, we're best pals! VLOOKUP, SUMIF, COUNTIF... you name it, I've played with it. Ready to roll? Let's chat and get the ball rolling! ????
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Customer Support and UPS Claims Specialist
As a Customer Relations and UPS Claims Specialist, I played a pivotal role in the shipping and logistics aspect of our business, ensuring seamless coordination between customers, who were also our suppliers, and handling all UPS-related shipping and claims. My responsibilities included Customer and Supplier Damage Notifications: I served as the primary liaison for damage notifications, maintaining clear and effective communication with both customers and suppliers. Claims Management on Asana: Utilized Asana for systematic tracking and updating of claims, ensuring an organized and efficient claims management Upgrade to see actual infoitiating and Processing New Claims with UPS: Managed the initiation and processing of UPS-related claims, focusing on accuracy and compliance with relevant policies.UPS Dispute Resolution: I specialize in resolving disputes with UPS, leveraging negotiation skills and in-depth knowledge of shipping logistics to achieve favorable outcomes.Regular Communication with Customers/Suppliers: 

Research Assistant in Collegiate Athletics
• LinkedIn Research: Conducted detailed research on LinkedIn to collect data on individuals working within collegiate athletics, ensuring profiles are rich with relevant professional information. • Website Data Collection: Extracted biographical data from collegiate athletics websites, accurately capturing and updating individual profiles with their latest career developments and roles. • Profile Updates: Diligently maintained and updated profiles to reflect current positions and career changes, leveraging information sourced from LinkedIn and school websites. • Data Accuracy: Ensured the high accuracy and reliability of collected data, contributing to a trusted database of collegiate athletics professionals. • Efficiency: Streamlined data collection processes, improving the speed and accuracy of information updates.

Ticket Broker Assistant
• Managed and priced event ticket inventory for sports, concerts, and parking.• Developed and executed pricing strategies to boost profitability throughout the inventory life cycle.• Manually web-scrapped and tracked prices and seat quantity for over 2000+ events every week without missing deadlines.• Proficient in ticket platforms such as Vividseats, Live Nation, Ticket Master, Seats on Sale, and SkyBox.

Sportsbook Specialist
• Played a key role in formulating sports betting strategies and conducting market analysis.• Analyzed data points meticulously to identify and implement profitable strategies that resulted in a 20% increase in profitability.• Addressed and resolved customer queries through email and Live Chat.• Processed payments and refunds.• Explained markets, rules, and online game issues.• Updated client details and processed free bets.• Recorded and analyzed race statistics, including speed and time metrics, for various horses.• Extracted detailed data points such as average speeds, sectional times, and race conditions to support decision-making processes.

Real-Time Analyst
• Oversaw real-time monitoring focusing on queue dynamics, service level metrics, and schedule adherence.Generated daily, weekly, and monthly reports on adherence, attendance, and • ACD/CMS data.• Presented findings and insights to management.• Provided capacity planning inputs for effective staffing.• Analyzed day-on-day performance metrics for various programs.

Technical Support Representative 
• Provided answers to clients by identifying their internet problems.• Researched and offered solutions to internet issues.• Guided clients through corrective steps to resolve problems.