ERP/CRM Software - Customer Service | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 30th, 2025 (2 days ago)

Member Since

June 21st, 2021

Profile Description

Hello! My name is Nick. I am a certified talent who successfully passed an Upwork invitation-only bUpgrade to see actual info assessment process demonstrating proficiency, strong skills, high-quality work and exceptional composition in Customer Service.

Upwork Skill Certification - Customer Service (certification badge on profile)
Provider: Upwork
Issued: June 2023
Upwork Profile: Upgrade to see actual info

In my previous role, I served as a virtual assistant for a real estate business, gaining valuable experience in the industry. Additionally, I bring a combined four years of experience in customer service and technical support within the BPO industry, along with one year of virtual assistant experience for an investor client in real estate, I have honed my administrative and organizational skills. Throughout my career, I have successfully managed schedules, follow up on outbound calls, generated leads, performed skip tracing, coordinated meetings, and handled various administrative tasks for my clients. Furthermore, I possess expertise in CRM data entry, customer service etiquette, and social media and email marketing. I am highly organized, efficient, and adept at managing multiple tasks and meeting deadlines. Exceptional communication skills are one of my strengths, and I am comfortable working remotely. As a passionate real estate enthusiast, I am eager to expand my knowledge in the field and contribute my skills to help your team achieve its goals.

My experiences:
CRM: Zendesk, REI Blackbook, Podio | Citrix
Phone system: CallRail, Google Voice, REI Blacbook phone system, Ring Central, Vonage
Lead generation platforms: Propstream, Privy, Zillow, Redfin, Realtor, Online public records
Skip Tracing: Whitepages, Truepeople search, SkipCloud

Others:
Zendesk
Salesforce
Google Sheets
Google Docs
Google Drive
Google Calendar
MS Office
Slack
Zoom
Calendly
Doodly
Canva