Virtual Assistant/Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Bachelors degree

Last Active

March 18th, 2025 (2 days ago)

Member Since

June 21st, 2021

Profile Description

With a
passion in helping people, I’m excited about the possibility of working in a dynamic
team and sharing my expertise in customer relation.
Being in the BPO industry for more than 6 years, I have experience in delivering
exceptional support in a fast-paced environment. I love building trust with different
types of customers, ensuring their needs are met efficiently while maintaining
empathetic and positive attitude.
With combined experience as a Retention Specialist, Sales and Billing Specialist, and Customer Service Representative, I have a proven track record in enhancing customer satisfaction, increasing sales that stick, and loyalty through effective problem solving, personalizing solutions, and proactive service.

Also specialized in quality assurance and performance improvement as a Quality Analyst for 4 years which honed my knowledge in monitoring tools and data analysis (Microsoft Word, Excel, Powerpoint and Google Sheets, etc) in identifying trends and drive improvement initiatives.