Talented technical support representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and MAC systems. Proven skill in resolving problems on the first call. Enthusiastic customer representative specializing in outstanding customer service with 2 years of experience in supporting and resolving issues in networking devices. Resourceful and ambitious at the same time.
Experienced Collection officer responsible for overseeing the accounts receivable processes, including collections, payment processing, and customer account management. I was able to build strong relationships with customers and consistently exceeded collection targets.
Skills
•Google Work Space
•Windows 10
•Technical support
•Application support
•Customer service expert
•issue troubleshooting
•Service recommendations
•Documentation and reporting
•Written and oral communication
•Retail store support
•Shipping procedures understanding
•Professional telephone demeanor
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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