I have an extensive background in the BPO industry spanning 8 years, working across various accounts including telecommunications, cable, outbound sales, lead generation, and administrative tasks. Throughout my career, I have honed strong multitasking abilities and effective time management skills.
My responsibilities encompassed handling billing inquiries, explaining charges, providing live chat and
My diverse experience enables me to confidently engage with customers via phone calls, live chat, and
Recognized as Agent of the Month for consistently achieving a 100% Quality Evaluation score, I am confident that these skills align perfectly with the requirements of the position I am applying for. My strengths in time management, organizational abilities, and effective communication have consistently allowed me to meet and exceed the expectations of my managers and supervisors.
My dedication and reliability position me as an ideal candidate for this role, and I am enthusiastic about the prospect of contributing my skills and experience to your team.
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