Nikko
Technical Support | Team Manager | Data Auditor
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
March 17th, 2025 (4 days ago)
Member Since
June 7th, 2021
Profile Description
For over a decade, I’ve immersed myself in diverse roles including customer service, administrative work, technical support, data analysis, e-commerce auditing, billing, and leadership.
I have experience with multiple contact platforms such as chat, e-mail, and phone using these Customer Relationship Management tools - ZenDesk, Aligned, HubSpot, SnapEngage, ClickUp, and SnapEngage.
I am also proficient in Google Workspace, Microsoft Office, Ryver, Slack,
Adept at problem-solving and can work well independently with little oversight. I respond to requests from colleagues and clients on time and can do cross-training to assist other teams or in different roles as needed.
While hard work is important, I also believe in working smart. We should strive to complete our tasks efficiently without compromising on quality.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
-Provide timely support via email and chat for VPN services. -Resolve technical issues and ensure connectivity. -Handle subscription and billing inquiries. -Educate customers on VPN features and best practices. -Maintain records of interactions in the CRM system.
Customer Support » Technical Support
Experience: 5 - 10 years
-Provide timely technical support via email and chat for VPN services. -Troubleshoot and resolve connectivity and technical issues. -Assist customers with VPN setup, configuration, and usage. -Handle account management tasks, including subscription plans and billing inquiries. -Escalate complex technical issues to higher-level support teams as needed. -Educate customers on VPN features, security benefits, and best practices. -Maintain detailed records of customer interactions and solutions in the CRM system.
Office and Administration » Data Analytics
Experience: 2 - 5 years
- Conduct bi-monthly and special audits of sales and inventory data - Identify top performers and generate tailored reports - Prepare profit split invoices and manage billing inquiries - Maintain accurate financial records - Handle Amazon Seller Central reports - Optimize workflows and enhance operational efficiency - Manage data, provide technical support, and maintain client relations
Other Skills
Customer Support
Experience: Less than 6 months
Accounting » Accounts Receivable » Billing
Experience: 2 - 5 years
Customer Support » Social Media Moderation
Experience: 1 - 2 years
- Monitor and manage company profiles on Instagram, Twitter, Trustpilot, Playstore, and App Store. - Review and moderate user-generated content, ensuring compliance with community guidelines and policies. - Customer Engagement: Respond to customer inquiries and feedback promptly and professionally. - Identify and escalate complex issues to the appropriate teams for resolution.
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Jose Del Monte, Bulacan
- Tests Taken
- IQ
- Score: 127
- DISC
- Dominance: 40
- Influence: 17
- Steadiness: 19
- Compliance: 24
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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