Nikko

Technical Support | Team Manager | Data Auditor

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 17th, 2025 (5 days ago)

Member Since

June 7th, 2021

Profile Description

For over a decade, I’ve immersed myself in diverse roles including customer service, administrative work, technical support, data analysis, e-commerce auditing, billing, and leadership.

I have experience with multiple contact platforms such as chat, e-mail, and phone using these Customer Relationship Management tools - ZenDesk, Aligned, HubSpot, SnapEngage, ClickUp, and SnapEngage.

I am also proficient in Google Workspace, Microsoft Office, Ryver, Slack, Skype, Notion, Stripe, and Zoom.

Adept at problem-solving and can work well independently with little oversight. I respond to requests from colleagues and clients on time and can do cross-training to assist other teams or in different roles as needed.

While hard work is important, I also believe in working smart. We should strive to complete our tasks efficiently without compromising on quality.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

-Provide timely support via email and chat for VPN services. -Resolve technical issues and ensure connectivity. -Handle subscription and billing inquiries. -Educate customers on VPN features and best practices. -Maintain records of interactions in the CRM system.

Customer Support » Technical Support

Experience: 5 - 10 years

-Provide timely technical support via email and chat for VPN services. -Troubleshoot and resolve connectivity and technical issues. -Assist customers with VPN setup, configuration, and usage. -Handle account management tasks, including subscription plans and billing inquiries. -Escalate complex technical issues to higher-level support teams as needed. -Educate customers on VPN features, security benefits, and best practices. -Maintain detailed records of customer interactions and solutions in the CRM system.

Office and Administration » Data Analytics

Experience: 2 - 5 years

- Conduct bi-monthly and special audits of sales and inventory data - Identify top performers and generate tailored reports - Prepare profit split invoices and manage billing inquiries - Maintain accurate financial records - Handle Amazon Seller Central reports - Optimize workflows and enhance operational efficiency - Manage data, provide technical support, and maintain client relations

Other Skills

Customer Support

Experience: Less than 6 months

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

Customer Support » Social Media Moderation

Experience: 1 - 2 years

- Monitor and manage company profiles on Instagram, Twitter, Trustpilot, Playstore, and App Store. - Review and moderate user-generated content, ensuring compliance with community guidelines and policies. - Customer Engagement: Respond to customer inquiries and feedback promptly and professionally. - Identify and escalate complex issues to the appropriate teams for resolution.

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Jose Del Monte, Bulacan

Tests Taken: IQ
Score: 127: DISC
Dominance: 40
Influence: 17
Steadiness: 19
Compliance: 24: English
C2(Advanced/Mastery)