Operations Officer/ Customer Service Representative/

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 20th, 2024 (today)

Member Since

June 5th, 2021

Profile Description

TRANSITIONAL CARE MANAGER SUPPORT : ADMIN ROLE- SPECIAL ADVANTAGE• Upload necessary codes, forms, and documents to the website. • Work with Adobe to create documents. •  Enroll kids to the system. •  Work on HCBS packet (to be signed by the parents). • Check if the kids are covered by insurance (K codes). • Update programs. • Develop effective working relations with care management team throughout the entire enrollment process. • Adhere to professional standards as outlined by protocols, rules, and regulations. • Upload assessment scores.• Check and upload slot approvals. 
CUSTOMER SUPPORT LEAD: ECOMMERCE- SOGA INTERNATIONAL PTY LTD• Assist Customers via email or phone call• Sell newly added products from our listing to our existing customers• Worked with over 200 drop shippers within Australia and New Zealand• Handled 11 Platforms such as Heyhey, Kogan, Catch, Bunnings, mydeal, amazon seller central, tradevine, hardtofind, click central, Westfield direct and Mysale• processed refund and replacement• Create invoices• Monitored stock levels via live feed• Created Customer pain points and collated recurring issues in all products• Created Product knowledge, FAQs, and helpdesk articles• Trained newly hired employees• Prepared Monthly KPIs and reports• Handled customer escalations and complaints• Created refund and replacement policy• Supervise CS Team• Quality Monitoring for both Email and Phone agents.• Monitored store ratings• Organized weekly & Monthly meetings with the management• Adhoc tasks: Product Listing, Admin works and Order processing
SUBJECT MATTER EXPERT: AT&T CRICKET- CONCENTRIX• Provide assistance to Presales Calls.• Call monitoring• Prepared Monthly KPIs and report.• Provide technical assistance to L1 and L2 agents.• Took supervisory/Escalations.• Prepare weekly goals report to Team.
TEAM LEAD: ARLO SMART DEVICESHandled L1 agents.Provide Coaching session to L1.Approved replacement/refunds Took supervisory calls. Handled escalations and customer’s complaints.Prepare Monthly KPIs and report.