Current Employment Status:
Hired Full Time on Feb 17, 2025
Lucila
Ecommerce VA | Customer Success & Operations Expert
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Associates degree
Last Active
March 19th, 2025 (6 days ago)
Member Since
June 4th, 2021
Profile Description
Accomplished eCommerce Virtual Assistant with over 5 years of experience delivering exceptional customer service, handling billing and collections, and managing back-office operations. Proven track record of optimizing online store performance, maintaining high customer satisfaction, and effectively managing financial transactions. Adept at using various eCommerce platforms and tools, with a keen eye for detail and a proactive approach to problem-solving.
Customer Service: Experienced in providing top-notch support through various communication channels, resolving customer inquiries, and ensuring a positive shopping experience.
Order Management: Skilled in tracking orders, managing returns and exchanges, and maintaining accurate inventory records.
Billing & Collections: Proficient in handling invoicing, processing payments, and managing collections with a focus on accuracy and efficiency.
Back Office Operations: Adept at managing administrative tasks, maintaining databases, and ensuring seamless operational workflows.
TECHNICAL SKILLS:
• Proficient in CRM platforms (e.g., Zendesk, Freshdesk)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Slides)
• Slack, 8x8 and other communication tools
• Commerce Hub - Rithum
I am thrilled to discuss these skills further which I believe will add value to your innovative business or company.
You can reach me at
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 1 - 2 years
Office and Administration » Debt Collection
Experience: 1 - 2 years
Collect outstanding balances to the credit card holders.
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: 6 months - 1 year
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu City
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 27%
- Influence: 17%
- Steadiness: 24%
- Compliance: 32%
- English
- B1(Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS
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