Experienced Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

College Undergrad (BSCE)

Last Active

January 1st, 2025 (3 days ago)

Member Since

June 2nd, 2021

Profile Description

Welcome! I'm a dedicated Customer Service Specialist with 4 years of experience in ensuring optimal client satisfaction through exceptional service delivery. I have a proven track record of resolving complex issues and maintaining a positive customer experience. It's been my top priority to be empathetically effective in solving or meeting the needs of the customers. Through my years of work experience, I've expanded my knowledge and abilities to efficiently work and bring top-tier quality service. It is known in the previous companies I've served that I've built a reputation for their clients for bringing excellent customer help.

Why Choose Me?

- Extensive Expertise: I have worked with diverse clientele across various industries, honing my skills in understanding client needs and providing timely solutions.
- Flexibility in Communication: Being able to switch communication styles (e.g., tone, formality) based on the customer's preferences or the nature of the issue.
- Problem-Solving Skills: I excel in identifying challenges, analyzing root causes, and implementing corrective actions to prevent recurring issues.
- Problem-Solving Agility: Quickly adapting problem-solving techniques to address new or unfamiliar customer issues.
- Emotional Intelligence: Adjusting responses to empathetically meet the emotional needs of customers in different situations.
- Product Knowledge Application: Applying deep knowledge of products or services to creatively solve problems or suggest alternatives when standard solutions aren't applicable.
- Process Adaptation: Adapting to changes in company policies, procedures, or systems to ensure compliance while still meeting customer needs effectively.

Services I Offer:

- Customer Support via Email, Live Chat, and Phone
- Order Processing and Tracking
- Customer Feedback Analysis and Improvement Strategies

Has experience with:

- CRM (Zendesk and Intercom)
- Google spreadsheet
- Phone Support, Inbound/outbound calls
- Order tracking
- Email Handling
- Email communication
-Live chat support
- Slack