Customer Service Specialist | Aspiring Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Associates degree

Last Active

March 25th, 2025 (6 days ago)

Member Since

May 24th, 2021

Profile Description

Hello! I am Upgrade to see actual info, an experienced customer service professional with a strong background in the call center industry. With 8 years of experience, I have worked as a Customer Service Representative, Subject Matter Expert, and Temporary Supervisor – gaining skills in customer support, basic quality assurance monitoring, coaching, and CRM management.As a temporary supervisor, I assisted with basic quality assurance monitoring, provided performance coaching, and helped improve team efficiency. I am now transitioning into a Virtual Assistant role – where I can apply my expertise in customer service, data organization, and business support to help companies stay productive and organized.Skills and Expertise:**Customer Support – Phone, Email, and Chat**Basic Quality Assurance Monitoring and Coaching**Email and Calendar Management**CRM and Data Entry – Salesforce**Basic Administrative Support**Basic Research and ReportsTools and Software Experience:**CRM & Data Management – Salesforce**Communication & Collaboration – Microsoft Teams, Zoom, Outlook**VoIP Systems – Avaya OneX, Genesys Cloud**Productivity & Office Tools – Microsoft Excel, Word, Google Docs, Google SheetsI am a detail-oriented, tech-savvy, and adaptable professional who is eager to transition into the Virtual Assistant field. If you need a dedicated and organized teaUpgrade to see actual infomber, feel free to contact me.Email – Upgrade to see actual info