Customer Service |Virtual Assistant | Experienced Dispatcher

·Reservation Handling: Managing bookings for All Suites Perth, Attika Hotel, Mantra On Hay, Zappeon Apartments, Statesman Hotel, The Blue Hotel Bondi, and Settler's Hotel York through multiple channels including phone, email, as well as utilizing Newbook, Cloudbeds, RMS, and AirBnB platforms ·Channel Management | Transaction Processing | Guest Assistance ·Message taking inquiries for our other clients: Responsible for accurately recording and relaying messages, inquiries, and requests from clients and customers to the appropriate department or personnel within the organization for Insurance Benefits of LI, CTM Management, Ankota, SmartCare Software, ·Dispatcher for Mobile Locksmith: Coordinating service calls, dispatching technicians to customer locations, and ensuring timely responses to emergency lockout situations. ·Coordinate and manage calendar appointments for the Law Office of Eugene Mogilevsky. ·Live Chat Support for Aidquest.

• Worked flexible hours across night, weekend and holiday shifts. • Created plans and communicated deadlines to complete projects on time. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Maintained excellent attendance record, consistently arriving to work on time. • Dispatching locksmith/technician around Indiana. Dispatch tech for garage door.

Conducting outbound emails to potential customers to generate leads andschedule appointments Utilize persuasive techniques to overcome objections and negotiateappointment times Maintain accurate and detailed records of all calls, appointments, and customer interactions in Salesforce or similar CRM software

My role was as an Outbound Tele-Sales Specialist… I helped build the client’s marketing databases in a Salesforce CRM by researching and verifying decision maker’s contact details and social profiling information. And after each outbound marketing activity (email, SMS, social media) I tele-marketed the decision makers who had read the emails to determine their level of interest in our client’s services and then qualify them as a true sales lead, or not. If they qualified, I then scheduled a meeting between them and our client’s sales specialist and made sure the sales meeting happened. I provided these services for AMEX Bank, Franklin Covey, Snap-On Tools, Manlift,Cummins and many other companies. We also did a lot of work for Terrapinn and SIAL Middle East exhibition companies where we called potential visitors and tele-pre-registered them for their multiple events. I have confidently spoken with decision makers, CEO’s and Directors, of every nationality based on every continent. All aspects of my work were monitored and measured which enabled me to keep improving the standard of my work.

·Conduct outbound calls, email, and SMS outreach to prospective clients to generate interest in our interior design software solutions. ·Qualify leads based on predefined criteria to identify potential opportunities for sales engagement. ·Engaged with Interior Designers, contractors, and Real Estate brokers to understand their business needs and pain points. ·Effectively communicate the value proposition of our software solutions and overcome objections to secure appointments for Sales Development Representatives Maintain accurate records of lead

Respond to inquiries and requests for technical support from educators, students, and administrators via phone, email, and chat channels. Assist users with troubleshooting technical issues related to Pearson's digital learning platforms, educational software, and online resources. Deliver prompt, courteous, and professional customer service to ensure a positive support experience for users. Document user interactions, issue resolutions, and troubleshooting steps accurately and comprehensively in the support ticketing system. Collaborate with internal teams, including Product Development, Quality Assurance, and Technical Operations, to escalate and resolve complex technical issues and system outages. Develop and deliver training materials, tutorials, and resources to empower users to leverage technology effectively in their teaching and learning activities.

Developed working knowledge of Zoho CRM to effectively track sales leads and activities. Reach out to prospects via email, phone calls, social media, and other communication channels to introduce our products/services and establish initial contact. Tailor outreach messages and communication strategies to resonate with specific target audiences and address thpain points and needs. Utilize various Linkedin and other resources to gather prospect data, including company websites, social media platforms, industry databases, and online directories. Worked in Business Development for the CEO Virtual Assistant for QSTAC Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads. Worked on WordPress

Respond promptly and professionally to inbound customer inquiries via phone. Address customer concerns, questions, and complaints with empathy and patience, striving to achieve resolution and customer satisfaction. Diagnose and troubleshoot customer issues related to payment processing, account management, transaction inquiries, and technical functionalities of Wirecard AG's platforms and solutions. Collaborate with internal teams, including Technical Support, Operations to escalate and resolve complex issues in a timely manner. Educate customers on the features, benefits, and capabilities of Wirecard AG's payment processing solutions, providing guidance and support to optimize their use and functionality. Safeguard customer information and handle sensitive data with confidentiality and integrity, following established protocols and procedures.