Data Encoder / order processor / data analyst

 Have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone and mails

 To ensure the company receives payments for services and records these transactions will include securing revenue by verifying and resolving any discrepancies. Preparing and running reports, submits invoices to customer, Maintains and updates customer files including name or address changes, merges and mailing attentions.

 To ensure with customers utilizing templated email format regarding lack of product availability, backorder notifications, contact vendor and update systems notes regarding order maintenance, use tools like POFU (order tracking system) to note all changes and confirmations for all purchase orders. Respond to additional request customers may have regarding their orders and work with Distribution Center and vendors as needed. Provide assistance to Corporate Program Staff regarding specific product sourcing and quoting which may include ordering virtual, random or spec samples for product presentations and following up to ensure timely arrival. Complete product assortment uploads and proof websites to ensure product is appearing on site as needed. Gather data and prepare reports based on client needs. Review corporate programs orders as needed and provide accurate purchase orders and sales order follow up when required. Perform various clerical duties in support of department operations and staff including preparation and distribution of reports to department personnel. Ensure any customer follow up and vendor follow up is performed as expected. Conform to associated deadlines if necessary and communicate any delays with team members. Perform other related duties as assigned.