Melissa

Virtual Assistant/Customer Support/ Data Entry

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 19th, 2025 (7 days ago)

Member Since

May 16th, 2021

Profile Description

Hi there! I'm Upgrade to see actual info, your next Virtual Assistant, specializing in customer support and administrative tasks to help streamline your business operations. With expertise in chat and email customer service, social media marketing, and Amazon virtual assistant roles, I'm here to elevate your customer experience and optimize your online presence.

• Skilled in delivering exceptional customer service through chat and email support
• Proficient in creating social media posts to boost brand visibility and engagement
• Experienced in conducting keyword research to enhance product discoverability on Amazon
• Adept at creating and optimizing product listings for maximum sales potential
• Dedicated to maintaining high standards of customer satisfaction and operational efficiency

TOOLS USED:
• CRM — Ifly, Zendesk, Siebel, Liveperson, Edesk
• Admin — Google Workspace, MS Office, Email and Calendar (Calendly), Follow-Up Boss
•  Project Management — Trello
•  Communication Tools — RingCentral, Zoom, Google Meet/Chat, Slack, Skype, Teams, WhatsApp
• Graphics & Editing — Canva, Splice, Photopea
• E-commerce - Amazon Seller Central, Amazon Vendor Central, Linnworks

Top Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Customer Support » Chat Support

Experience: Less than 6 months

Customer Support » Ecommerce » Amazon

Experience: 6 months - 1 year

Listing Optimization, Keyword research, Data Entry, Customer Support, Account Health

Marketing » Social Media Management » Social Media Marketing

Experience: Less than 6 months

Office and Administration » Personal Assistant

E-Commerce » Amazon

Experience: 6 months - 1 year

Product Listing, Listing Optimization, Keyword Research, Customer Support

Basic Information

Age
32
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
DISC
Dominance: 6%
Influence: 16%
Steadiness: 43%
Compliance: 36%
English
C2(Advanced/Mastery)
Government ID
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