Customer Service & Tech Support|Skilled in Issue Resolution

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 21st, 2024 (today)

Member Since

May 16th, 2021

Profile Description

Hello! I’m Upgrade to see actual info, a dedicated and experienced Customer Service Virtual Assistant with a passion for delivering outstanding support and enhancing customer satisfaction. With 6 years in the industry, I have honed my skills in providing high-quality customer service, managing inquiries, and resolving issues effectively.

What I Offer:

Excellent Communication Skills: Fluent in English, with a professional and friendly demeanor that helps build positive relationships with customers.

Problem-Solving Abilities: Skilled at quickly assessing situations, identifying solutions, and implementing effective resolutions to ensure customer satisfaction.

Multichannel Support: Experienced in handling customer interactions via email and chat, ensuring timely and accurate responses.

Organizational Skills: Proficient in managing multiple tasks, tracking customer interactions, and maintaining detailed records to streamline processes.

Technical Proficiency: Familiar with various CRM systems and customer support tools, including Zendesk and Digiturk.

Adaptability: Capable of quickly learning new systems and processes, and adapting to the unique needs of different clients and industries.

Key Achievements:

Successfully managed up to 200+ customer inquiries per day with a 100% satisfaction rate.

Implemented effective macros that improved response time and overall customer experience.

Received 100% QA score for exceptional customer service performance.

Why Choose Me:

Reliability: Committed to delivering high-quality service and maintaining consistent performance.

Attention to Detail: Focused on ensuring accuracy and thoroughness in all customer interactions.

Proactive Attitude: Always looking for ways to improve processes and enhance customer experiences. 

I am excited to bring my expertise to your team and help you achieve your customer service goals. Let’s connect and discuss how I can contribute to your success!

Thank you for considering my profile.

I look forward to the opportunity to work with you.

Best regards,
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