Quality Assurance Specialist / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $3.50/hour ($616.00/month)

High school diploma

Last Active

September 23rd, 2024 (today)

Member Since

May 16th, 2021

Profile Description

Here's a detailed overview of my capabilities based on my experience:
    * Customer Service Expertise: 7 years of experience in providing exceptional customer service across various platforms, ensuring customer satisfaction and retention.
    *Quality Assurance: Expert in maintaining quality standards in customer interactions.
    * Call Center Experience: Skilled in handling high-volume concerns, and resolving customer issues quickly and efficiently while maintaining a positive demeanor.
    * Customer Support Knowledge: Proficient in managing customer inquiries and support tickets, utilizing Zendesk to track and resolve issues effectively.
    * E-commerce Experience: Familiar with Shopify, assisting in managing online stores, processing orders, and providing product support to customers.
    * Communication Tools: Experienced in using Slack for internal communication and collaboration with teams, ensuring smooth workflow and information sharing.
    * Project Management: Proficient in using Guru for knowledge management and sharing best practices within teams to enhance productivity.
    * Social Media Management: Experienced in managing Facebook Pages, engaging with customers, and addressing their queries in a timely manner.
    *Proofreading: Strong attention to detail in written communication.

-Tools that I have experience with:
*ZENDESK
*GORGIAS    
*GLADLY
*SHOPIFY    
*RECURLY    
*SHIPHERO      
*SLACK    
*MAESTRO   
*MS EXCEL & GOOGLE SHEET