Bryan

Quality Assurance Specialist / Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

February 11th, 2025 (2 days ago)

Member Since

May 16th, 2021

Profile Description

Here's a detailed overview of my capabilities based on my experience:
* Customer Service Expertise: 8 years of experience in providing exceptional customer service across various platforms, ensuring customer satisfaction and retention.
*Quality Assurance: Expert in maintaining quality standards in customer interactions.
* Call Center Experience: Skilled in handling high-volume concerns, and resolving customer issues quickly and efficiently while maintaining a positive demeanor.
* Customer Support Knowledge: Proficient in managing customer inquiries and support tickets, utilizing Zendesk to track and resolve issues effectively.
* E-commerce Experience: Familiar with Shopify, assisting in managing online stores, processing orders, and providing product support to customers.
* Communication Tools: Experienced in using Slack for internal communication and collaboration with teams, ensuring smooth workflow and information sharing.
* Project Management: Proficient in using Guru for knowledge management and sharing best practices within teams to enhance productivity.
* Social Media Management: Experienced in managing Facebook Pages, engaging with customers, and addressing their queries in a timely manner.
*Proofreading: Strong attention to detail in written communication.

-Tools that I have experience with:
*ZENDESK
*GORGIAS
*GLADLY
*SHOPIFY
*RECURLY
*SHIPHERO
*SLACK
*MAESTRO
*MS EXCEL & GOOGLE SHEET