Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 24th, 2024 (today)

Member Since

May 14th, 2021

Profile Description

Operations Manager - Athena East
– April 2024 – Present
<!--[if !supportLists]-->·        
<!--[endif]-->Established positive and
effective communication among agents and organization leadership, reducing
miscommunications, and missed deadlines.
<!--[if !supportLists]-->·        
<!--[endif]-->Directed initiatives to
improve work environment, company culture or overall business strategy.
<!--[if !supportLists]-->·        
<!--[endif]-->Increased profit by increasing
headcount
<!--[if !supportLists]-->·        
<!--[endif]-->Foresees 5 teams with
different processes.
<!--[if !supportLists]-->·        
<!--[endif]-->Creating guidelines to improve
staff morale
 
Productions Supervisor - Athena
East – October 2022 – April 2024
<!--[if !supportLists]-->·        
<!--[endif]-->supervises two teams in
production - does quality audits -reports directly to onshore client -
responsible in making sure quality and productivity is met
<!--[if !supportLists]-->·        
<!--[endif]-->Accomplished targets and met
demand by assessing performance, reviewing quality, and organizing manpower.
<!--[if !supportLists]-->·        
<!--[endif]-->Established clear priorities
and production quality standards.
<!--[if !supportLists]-->·        
<!--[endif]-->Agent training
 
Intake Order Coordinator, Athena East - August
2021 - October 2022
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<!--[endif]-->calls patients to advise of
insurance coverage, provide eligibility, out of pocket information and approval
process - receives inbound call from patients - discuss intake process ,
discuss their out of pocket estimates and gather credit card information from
the patient.
 
Guest Service
- Pass the Keys UK - May 2021 - June 2021
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<!--[endif]-->Answer guest inquiries via
email regarding booking reservation.
<!--[if !supportLists]-->·        
<!--[endif]-->Answer guest phone calls once
already checked in the choses AirBNb location.
<!--[if !supportLists]-->·        
<!--[endif]-->Helps guests in solving
concerns and handling requests and creates appropriate ticket to be forwarded
to the appropriate team for handling.
 
Insurance Verifications Coordinator, HealthyBos - March
2020 - May 2021
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<!--[endif]-->Calls insurance companies and
checks patient insurance coverage.
<!--[if !supportLists]-->·        
<!--[endif]-->Receives incoming calls from
insurance and patients regarding current order status
 
Virtual Assistant, Rocket Station - December
2019 - March 2020
<!--[if !supportLists]-->·        
<!--[endif]-->Appointment Setter - Cold
Calling - Gauge motivation of potential sellers - Endorse Hot Leads to client
<!--[if !supportLists]-->·        
<!--[endif]-->Training of Real Estate
essentials for Investors.
<!--[if !supportLists]-->·        
<!--[endif]-->Proficient in handling
objections for seller lead calls, determining between a warm or cold lead.
<!--[if !supportLists]-->·        
<!--[endif]-->Trained on Podio CRM
<!--[if !supportLists]-->·        
<!--[endif]-->Creating Buyer's Lists
<!--[if !supportLists]-->·        
<!--[endif]-->Valuation of Comps with or
without the MLS
<!--[if !supportLists]-->·        
<!--[endif]-->Skip Tracing
<!--[if !supportLists]-->·        
<!--[endif]-->Social Media sites such as Craigslist,
Facebook, Twitter, LinkedIn
<!--[if !supportLists]-->·        
<!--[endif]-->;Email Campaigns
<!--[if !supportLists]-->·        
<!--[endif]-->Property Management
 
Guest Service Center Associate, Shangri-La Boracay Resort and Spa
February
2019 - September 2019
<!--[if !supportLists]-->·        
<!--[endif]-->Listens attentively to guest
needs.
<!--[if !supportLists]-->·        
<!--[endif]-->Provides accurate information
and assists hotel guests with basic inquiries and/or problems regarding hotel
requests.
<!--[if !supportLists]-->·        
<!--[endif]-->Documents all phone calls to
guest account and updates all teaUpgrade to see actual infombers when needed.
<!--[if !supportLists]-->·        
<!--[endif]-->Maintains strictest
confidentiality.
<!--[if !supportLists]-->·        
<!--[endif]-->Respond to email inquiries.
<!--[if !supportLists]-->·        
<!--[endif]-->Receives food orders over the
phone from guests who wish to avail in-room dining.
 
The Lind
Boracay
November
2018 - February 2019
<!--[if !supportLists]-->·        
<!--[endif]-->Coordinates with the Front
Office team to make sure guest requests such as birthday, anniversary,
honeymoon and any other celebration are well coordinated.
<!--[if !supportLists]-->·        
<!--[endif]-->Set up decoration and welcome
foods/drinks in the room before guest arrival.
<!--[if !supportLists]-->·        
<!--[endif]-->Does room warm up
<!--[if !supportLists]-->·        
<!--[endif]-->Checks entire room after
housekeeping does room cleaning before guest checks in.
<!--[if !supportLists]-->·        
<!--[endif]-->Helps in guest check-in when
needed.
 
 
Insurance Verifications
Coordinator/Authorizer, Bytes Success
May
2018 - November 2018
<!--[if !supportLists]-->·        
<!--[endif]-->Calls hospitals and medical
clinics and speaks to doctors and nurses to request medical records and other
required documents to process diabetic supplies order.
<!--[if !supportLists]-->·        
<!--[endif]-->Obtain insurance information
if diabetic supplies and or DME is covered.
<!--[if !supportLists]-->·        
<!--[endif]-->Maintains strictest
confidentiality; adhering to HIPAA guidelines and regulations.
<!--[if !supportLists]-->·        
<!--[endif]-->Request authorization if one
is required upon insurance verification.
<!--[if !supportLists]-->·        
<!--[endif]-->Updates patient information on
file with gathered insurance information and asses if benefits pass company
guidelines to process order.
<!--[if !supportLists]-->·        
<!--[endif]-->Calls patients to obtain and
verify insurance information.
<!--[if !supportLists]-->·        
<!--[endif]-->Sends daily Excel report with
all patient accounts worked on a daily basis.
 
Subject Matter Expert Intern, Arriva Medical LLC
April
2016 - December 2017
<!--[if !supportLists]-->·        
<!--[endif]-->Assists Subject Matter Expert
and Team Lead in doing daily tasks such as queue management, distribution and
process.
<!--[if !supportLists]-->·        
<!--[endif]-->Sends daily reports to higher
management.
<!--[if !supportLists]-->·        
<!--[endif]-->Does quality audits on a daily
basis.
 
Insurance Verification Coordinator, Arriva Medical LLC
April
2015 - March 2016
<!--[if !supportLists]-->·        
<!--[endif]-->Calls insurance companies and
obtain accurate eligibility and benefit information.
<!--[if !supportLists]-->·        
<!--[endif]-->Obtain insurance information
if diabetic supplies and or DME is covered.
<!--[if !supportLists]-->·        
<!--[endif]-->Analyze benefits and process patient
account based on company guidelines.
<!--[if !supportLists]-->·        
<!--[endif]-->Maintains strictest
confidentiality; adhering to HIPAA guidelines and regulations.
 
Escalations Agent, Expert Global Solutions
January
2014 - February 2015
<!--[if !supportLists]-->·        
<!--[endif]-->Answers supervisor requests
when doctors, nurses and other healthcare professionals requested to speak to
one.
<!--[if !supportLists]-->·        
<!--[endif]-->Escalates issues and requests
to higher operation for faster resolution.
<!--[if !supportLists]-->·        
<!--[endif]-->Reviews claim disputes and
does adjustments when necessary.
 
Customer Service Representative, Expert Global Solutions
November 2012 - December
2013
<!--[if !supportLists]-->·        
<!--[endif]-->Answer phone calls from
doctors, nurses and other healthcare professionals, provide timely and accurate
information regarding customer insurance information such as eligibility,
benefits and claims concern.