Experienced Technical/Service Desk/CSR & Citrix Engineer

Overview

Looking for part-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

December 19th, 2024 (76 days ago)

Member Since

May 14th, 2021

Profile Description

I am a highly motivated professional with a consistent track record of growing customer satisfaction. Background includes IT service desk, financial, and customer service roles with a track record of demonstrating strong communication skills wide range of individuals.

I had worked for telecommunications, financial, travel account, and as a global service desk that helps me to obtain my expertise. My experience in a high -pressured environment has taught me to be resilient, flexible, and to be resourceful. I am hardworking, a good listener, a fast learner, and adaptable to meet my employer's time zone.

I have been tasked to do the following tasks; Windows Desktop/Laptop Support, Outlook/ Email Management, Office Application Support, Technical Support in Operation, Training Facilitator, Troubleshooting/Problem-Solving Skills, Ticketing Analyst, Call Handling, Customer Service/Support (Chat, Email & Voice)/ Remote Desktop support.

I am also a Virtual Assistant, I can do Administrative tasks like Internet Research, Generating and Organizing Leads, Email Management and have Excellent English Language Comprehension.

Also, I can also do basic tasks like; Manage and Google Drive and Google Calendar, Set Appointments with internal/external clients through E-mails.
Additional skill is managing training or classes with specific topics.
Lastly, I am a college graduate with (8) years of working experience in different field as a CSR/Technical Support/IT Help Desk Analyst, I have gained a lot of experience and knowledge on a customer and technical perspective from these companies to perform well on my current task.

I am a Team player, Hardworking, Fast Learner, Exciting to work with, Passionate, and Eager to learn new things. I can communicate well in the English Language to assure Good Service.

I can be very useful in your team since my main objective to my clients is to give Outstanding Results, Long Term relationships, Professionalism, and Leave them 100% Satisfied with my work.